I have the necessary skills and experience for the job, including a strong grasp of computer hardware and software and excellent communication skills. also, I am the kind of person who can blend in any situation and I have a proven track record of doing good jobs in similar roles I am highly motivated to deliver splendid results to any company/organization.
IT support(User support, AV support, Remote support)
Ticketing software/Incident management(Jira, Zendesk, Service now)
Operating system(Windows OS, Mac OS)
Troubleshooting(Computer hardware, Network devices, Printers, iPad/iPhone, Android OS)
Windows server(AD, GPO)
Cloud server(Microsoft Azure)
Office 365 (Teams, Word, Excel, Sharepoint, Outlook, Exchange, Powerpoint )
Deployment tools(SCCM, intune/MDM)
Others(Customer service, CRM data entry, Lead generation, Hotel counter attendant, Documentation)
Company name: Elanco Bangladesh Limited
Designation: System Support Engineer
Date: Feb 2022 to Currently working
I am responsible for providing technical assistance to computer users, troubleshooting hardware, software, and networking problems, installing and configuring computer systems, and performing maintenance tasks to ensure that computer systems are running smoothly.
Company name: BURO Bangladesh
Designation: ICT Officer
Date: Jul 2021 to Jan 2022
As an ICT officer, I was responsible for the maintenance and operation of an organization's computer systems and network. this includes installing and configuring hardware and software and providing technical support to the users. assisted in the development and implementation of policies and procedures related to the use of technology within the organization also.
Company name: DIRD Group
Designation: DIRD Group
Date: Jul 2019 to Jun 2021
As a system engineer, I was responsible for designing, implementing, and maintaining the company's technical infrastructures including hardware and software systems, networks, and servers. done troubleshooting technical issues and ensure system efficiency.
More are available if needed
User friendly
Hardworking
Team player
Volunteering
Can-do attitude
