I am a results oriented customer experience and operations professional with extensive experience in driving sales, optimizing call center operations and enhancing customer engagement strategies.
I bring a wealth of knowledge and insights that can significantly contribute to achieving organizational sales, operations objectives, streamlining operations and enhancing overall customer experience.
My track record of managing high performing teams underscores my ability to lead and motivate others to success.
My skills extend to project Management, People Management, Claims Management and Operations Excellence.
I look forward to leveraging on these skills and expertise to drive growth and excellence in your team.
Call Center Management- I have broad experience spanning over 16 years.
People Management- I have end to end skills and experience in people management. from recruitment, training, mentoring, coaching.
Training- I have widespread experience as a trainer. both one on one as well as group training.
Sales Management- training salespeople on training, mentoring sales teams and driving sales.
Beyond my professional engagements, I love to volunteer my time to coach and mentor young and upcoming leaders. This brings me lots of satisfaction and purpose.
I also love traveling. It helps broaden my experience and perspectives. Its also a great time to replenish and energize.
