Education And Qualifications
Professional Licensure Exam Board of Electronics and Communications Engineering (2002)
New Era University
Certificate Of Achievement Registered Electronics Engineer (2002)
New Era University
Bachelor of Science Electronics and Communications Engineering (1996-2001)
New Era University
Organizations Institute of Electronic Engineers of the Philippines (Current)
Experience
Team Leader International Network Operations Centre (INOC) (Oct2012-present)
HUAWEI TECHNOLOGIES, Dubai UAE;
• Successfully managing all aspects of daily operations including personnel management and supervision under IGW and IPTV solutions ensuring full 24/7 activities
• Dealing with and troubleshooting escalated issue on IGW network, providing effective resolution
• Liaising closely with International Carrier counterpart on quality issues and performance stats (ASR, ACD, NER); effectively co-ordinating with the commercial team on route changes, quality issues and carrier performance
• Provisioning, testing and co-ordinating new interconnections with International Carrier partner through to routing to live traffic
• Efficiently co-ordinating with the Planning and Service Management Team for new interconnections
• Performing system health checks, reporting and system full back-ups on a daily basis
• Regularly attending to Carrier trouble tickets, resolving all issues relating to the IGW network; co-ordinating network related issues with TAC and vendor, delivering effective resolutions
• Frequently analysing major carrier interconnections in terms of performance per destination/TGRP
• Ensuring the successful implementation of LCR route changes in a timely manner within strict deadlines
• Preparing and delivering daily, weekly and monthly reports relating to IGW network and carrier tickets
• Candidate for employee of the month for November and December 2013
Engineer – International Network Operations Centre (INOC); International Gateway Switching Department (Oct 2006-Oct 2012 )
EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY, DUBAI
• Co-ordinating all activities of personnel under the IGW and IPTV solutions ensuring successful 24/7 running of the operation; supervising the INOC team on day to day tasks
• Handling, troubleshooting and delivering tangible resolutions to escalated issues on the IGW network
• Co-ordinating with International Carrier partner on quality issues (ASR, ACD, NER and other performance related stats
• Working with the commercial team for any route changes, quality issue and carrier performance
• Provisioning, testing and co-ordinating new interconnections with the international carrier partner from routing to live traffic
• Performing system health checks and system full-back up on a daily basis
• Managing services; voice/ISDN, 3G traffic handled under the IGW network IDD; transit/hubbing; GCC Transit; roaming, homephone, call select, carrier pre-select, calling card, 800 national toll free service and the 8000 International Toll Free Service
Engineer – Telephony Operations (Oct 2006-Jul 2008 )
EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY, DUBAI
National Switching Department
• Successfully maintaining the National Switch and its network elements; troubleshooting and resolving network issues arising from the network
Switching Engineer and IREG Engineer (Nov 2003-Oct 2006)
NEXT MOBILE formerly NEXTEL COMMUNICATIONS PHILIPPINES, MANILA
• Consistently ensuring all network elements remain in good working order including MSC-Mobile Switching centre, HLR-Home Location Register, SMSC-short message service centre, STP-signalling Transfer point, DAP-Dispatch Application Processor, VMS, BSC Base Site Controller and Transcoder
Technical Support and Installation Engineer (Aug 2002-Oct 2004)
CHAIN MARKETING CORPORATION & TECHNOLOGY SERVICE CENTER, MANILA
• Performing routine installations, system programming, commissioning, testing and maintaining PBX (private branch exchange) and VPS (voice processing systems) for voice telephony solution
