Education And Qualifications
MBA Accounting
BCom Commerce
Diploma Business Administration (Advanced)
Diploma Marketing (Advanced)
Experience
Restaurant Manager (2012-date)
Light of Asia, Redcar, Middlesbrough
• Responsible for managing daily operations in addition to managing staff and ensuring excellent levels in customer satisfaction
• Devising and implementing Key Performance Indicator’s for staff, providing training as required and successfully fulfilling business requirements
• Demonstrating financial acumen, setting and adhering to budgets, reducing cost prices where possible while ensuring quality standards in addition to completing tax returns
• Possessing excellent interpersonal skills, establishing and maintaining effective working relationships with wide range of internal/external contacts including customers
• Answering telephone/emails and managing restaurant bookings
• Handling complaints, acting on feedback and improving dishes accordingly; constantly revising menu and modifying prices as appropriate
• Demonstrating strong negotiation skills, liaising with suppliers and securing favourable contracts
• Undertaking event management, offering catering for various events and negotiating with clients
• Possessing commercial acumen, taking opportunities to promote business via word of mouth and social media/promotional literature
• Ensuring compliance with Health & Safety regulations, maintaining a clean and safe kitchen/restaurant environment
Restaurant Manager (2010-2012 )
Gate of India, Barnsley
Restaurant Manager (2004-2006)
Odiham Spice, Odiham
Languages
English, Bengali
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