I am the perfect candidate for this open position due to my extensive experience in the hospitality industry. Specifically in customer services roles. I possess excellent comnunications skills. Attention to detail, and a strong work ethic, wich I believe will contribute to the company. I also have a passion for working with people and ensuring they have a positive experience, making me a valuable asset to join your team.
- Customer Service: Strong communication skills(verbal and written). Active Listening to undertand and address needs. Empathy and ability to put oneself in the customers shoes. patience and ability to remain calm under pressure.
- Education and training: with over 10 years of experience in customer service, I ha gaines a deep understanding of customer service and satisfaction. and strong communication skills in both English and Portuguese allowing me to effectively communicative with guest and colleagues.
Based on my work experience,I have depelovep relevant skills related to customer ans consumer experience analysis. As a trip coordinator, I was responsible for providing on-land support to guest during emergencies. receiving and responding incoming travel requests on behalf of the guest. This required excellent communications skills and the ability to adapt to the specific needs to each guest.
As a Front desk Receptionist and night auditor, I managed te room reservation platform and controlled additional expenses generated during the guest´s stay, and ensured that revenue and expenses were claimed and reconciled at a high level of detail.
- Reading: I try to read 2 different types of books: 1 for personal growth and the other for relaxation before bedtime as provides me with a allows me to unwind after a long day.
- Going to the Gym: I regular exercise 5 days a week to keep me health and have a daily boost of energy.
-Knitting,painting and jewelry : These are fun activities I usually do on the weekends and I really enjoy it as it helps me to express my creativity.
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