Education and Qualifications
November 2008 NEBOSH National Certificate in Health & Safety Passed with credits
October 2002 – May 2006 University Of Greenwich BA (Hons.) Law and Business 2:1
Key skills
• NEBOSH qualified with sound understanding of Health & Safety guidance notes, regulations and compliance
• Sole responsibility of 16 properties including a trophy site
• Experience in residential, retail and commercial properties
• Good understanding of leases and tenant obligations and liabilities
• Excellent knowledge and ability to manage both soft and hard services
• Ability to organise, plan and mobilise essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling.
• Direct line management responsibility of Building Managers, providing direction, motivation and support
• Excellent negotiating, organising and time management skills.
• Strong presentation and negotiating skills
• Ability to communicate with decision makers and high end clients
• Setting and control of 16 service charge budgets
• Preparing documentation for tendering of contracts
• Decision making and problem solving ability
• Excellent conflict resolution skills
• Flexible, open to ideas and willingness to learn with innovative ideas
• Extensive commercial awareness
• Leadership qualities
• Building key and lasting relationships with clients and tenants
• Experience of recruiting, inducting and training key personnel for a trophy site
• Ability to quickly understand the mission, vision and values of an organisation
IT Systems
• Microsoft Word – Advanced
• Microsoft Excel – Advanced
• Microsoft Project – Advanced
• Microsoft PowerPoint – Advanced
• Lotus Notes – Advanced
• Microsoft Office– Advanced
Work Experience
October 2010 – Present Senior Facilities Manager GVA Grimley
• Management of a portfolio of 16 properties in the London and South East Region including a ‘Trophy’ site with a budget of £2.5million pounds.
• Annual setting, control and financial forecasting of 16 service charge budgets, combined sole responsibility of £3.5m service charge funds.
• Control of all Health and Safety statutory and non-statutory compliance.
• Direct line management of two Building Managers, through a process of appraisal, coaching, formal training and performance management.
• Monitoring of key accounts, invoices and authorising and raising purchase orders.
• Responsible for contractor management and performance, including setting KPI and SLA.
• Mobilisation of service contracts, setting terms and conditions and driving services to deliver a high level of customer care.
• Responsible for all hard and soft services, including driving improvements in services whilst looking at resources, costs and best utilisation of space.
• Liaison with tenants, clients and asset managers to ensure all expectations are met and exceeded.
• Working with Surveyors to deliver excellent facilities and asset management services, to tenants, clients and superior landlords.
• Dealing with tenant fit outs and property refurbishments, through to practical completion.
• Ensuring monthly health and safety compliance tasks are closed down every month.
September 2009 –October 2010 Regional Facilities Manager CB Richard Ellis
• Regional Facilities Manager for 16 properties in the London and South East Region.
• Management of service charge budget for all 16 properties, including developing the budgets and ensuring all properties are managed within budget.
• Liaising with tenants and dealing with all queries within an efficient and effective manner.
• Responsibility of all invoices, raising all necessary Pos and approval of Pos within 5 working days of being on invoicing system.
• Meeting performance management targets in highly pressurised environment.
• Management of all Health & Safety audits on site, queries, Insurance inspections and ensuring monthly Health and Safety compliance targets are dealt with.
• Directing the FM Strategy for each site and ensuring this is presented to the client, approved and mobilised effectively.
• Management of all service providers for each property, chairing monthly meetings and agreeing KPIs/SLA and ensuring these are met.
• Direct line management responsibility of two Building Managers, including indirect supervisory responsibility of all contractor operatives on the properties.
April 2009 – September2009 Facilities Manager (maternity cover role) AMEC Group Ltd
• Managing all contractors that provide a service to Amec London Offices.
• Responsible for a team with ten staffs whom consisted of reception, Assistant Building Manager, IT Support, handymen and helpdesk operatives.
• Effectively dealing with challenging clients with specific requirements.
• Ensuring sub-contractors meet KPI/SLA targets.
• Directly responsible for managing and ensuring PPM Schedules are met for cleaning, security, reception, M&E, AV, waste management, coffee and water machines, plants, lifts and health & safety.
• Dealing with helpdesk queries and directly interfacing with internal staff (and clients) to resolve issues.
• Coordinating and planning office moves and ensuring all aspects are managed to high standards resulting in a seamless move for all staffs.
• Responsible for the internal helpdesk and ensuring items are closed down within SLA timeframes set by company.
June 2008 – February 2009 Facilities Manager The Hospital Club
• Line management responsibility of Facilities Assistant, assigning daily tasks, weekly events and performance management.
• Setting up and monitoring appropriate KPI’s, SLA’s and conducting regular review meetings with third party contractors to ensure our requirements are met.
• Responsibility for creating the Health and Safety policies and procedures for the Club and liaising with Environmental Health Officers.
• Dealing with internal departments to ensure their needs are met by the Facilities Department by assisting on events and management of Fire and emergency strategy during high profile events.
• Space planning, arranging office moves and changes, ensuring IT and phone system moves are co-ordinated.
• Identifying refurbishment and improvement works and ensuring they are carried out to a premium standard, competitively, and in-line with current legislation.
• Project manage all building related refurbishments, builds and any works requiring contractors including building the new staff welfare facility.
• Managing and monitoring of asset register and capital expenditure.
• Forecasting and management of annual budget.
• Advising on Health & Safety matters and ensuring all relevant Health & Safety documentation and Risk Assessments are present and correct for all events.
• Responsible for FF&E schedules, inventories and defects.
September2006 – June2008 Facilities Administrator PriceWaterhouseCoopers LLP
• Supporting the Building Manager to ensure the smooth running of all services for two PwC office buildings, Hays Galleria and Hays Complex.
• Responsible for the performance and management of over 200-300 Contractors, specifically ensuring that they meet their SLA requirements.
• Responsible for Health & Safety compliance of approximately 2,000 staff and ensuring the building fits all Health & Safety requirements, including carrying out DSE Assessments on all new staffs.
• Involved in the relocation project, moving 4,000 staff based in what is now the Shard of Glass into three interim buildings.
• Assistance and planning in the restructuring of the services for the new interim buildings to ensure staffs receive a consistent level of service and one clear point of contact for all their needs.
• First point of contact for all building related queries.
• Providing management reports to Senior Managers and assisting Facilities Manager with performance targets.
• Organising training for staff on all new service initiatives.
• Communicating all building issues to staffs and Partners, as well Building related events.
• Creating staff handbooks for the new buildings.
• A positive and innovative member of events committee which raised money for the Fair Havens Hospice by organising various events throughout the year.
• Organising Supplier Sales within the buildings and negotiating deals on behalf of PwC with various local retailers.
August 2004 – September 2006 Weekend Receptionist Porsche Showroom, E15
April 2003 – December2003 Administrator Workbase Training, N12
June 2002 – February 2003 PA/Receptionist ICM Computer Group, EC2M
August2001 – January 2002 Project Administrator Business Link, N15
