Work Experience:
Aegis PeopleSupport
July 2009 –
Member Services Advisor/Supervisor Officer-In-Charge
Responsibilities:
Answer member queries
Take/Resolve Escalated Calls
Provide Floor/Agent Support
ICT Marketing Services Inc., Cebu City, Philippines
November 2008 – June 2009
Operations Coach
Responsibilities:
Provide Floor/Agent Support
Take/Resolve Escalated Calls
Quality Monitoring
Coaching and Agent Development
Production Phone Time
ICT Marketing Services Inc., Marikina City, Philippines
September 2007-November 2008
Operations Coach
Responsibilities:
Provide Floor/Agent Support
Take/Resolve Escalated Calls
Quality Monitoring
Coaching and Agent Development
Production Phone Time
Advanced Contact Solutions, Makati City, Philippines
September 2004 – April 2006
Customer Service Representative – Inbound, Account and Stock Management
Responsibilities:
Answer stockholder queries
Provide crucial information on stock market activities and events
Resolve account discrepancies
Achievements:
Consistent Award Recipient – Monthly Top Performer
Recipient – Quality Assurance Star Award
Etelecare International, Makati City, Philippines
September 2003 – February 2004
Customer Service Associate – Inbound Sales
Responsibilities:
Meet/Exceed sales target from the sale of personal computers and accessories
Suggest/Recommend custom-built computers based on customer’s needs.
Education:
Thames International Business School, Quezon City, Philippines
Under Graduate, B.S. Entrepreneurship – 2003
Advanced Diploma in Marketing – 2002
Ateneo de Manila University, Loyola Heights, Quezon City, Philippines
Under Graduate, Bachelor of Fine Arts Major in Theatre Arts – 2000
Member, Ateneo Corps of Cadet Officers – 2000
Skills:
Fluent in spoken and written English and Filipino
Computer Literate – Proficient in Windows, MS Word, Excel and PowerPoint
