I have 8 years of experience in customer service, banking and finance, accounting, and more. I specialize in customer satisfaction, process improvement, accounting, and KYC/AML procedures. I have a strong track record of leading teams, identifying areas for growth, and implementing solutions that enhance productivity and the bottom line.
BSc. in Accounting
8+ years in customer service, finance and accounting
Leadership experience managing teams and developing strategic vision.
Key Skills:
Customer Service: Exceptional communication and interpersonal abilities, strong customer satisfaction focus, feedback analysis and process optimization, customer trends research and reporting.
Finance/Accounting: Financial statements preparation and analysis; budgeting, forecasting and variance analysis; accounting software and processes; audit coordination and execution; ensuring regulatory compliance.
Leadership: Ability to set expectations and analyze performance, building relationship with stakeholders, developing talents through coaching and training programs.
Compliance: Extensive knowledge of KYC/AML regulations, investigation and due diligence; collaborating cross-functionality to implement control.
Other Skills:
Detail oriented and analytical, skilled at data organization, strong written and verbal communication, identifying process improvements.
1. Relationship Manager (Corporate Sales), Optiva Capital Partners (October 2022 to August 2023)
Managed full sales cycle, provided account management, increased average deal size through upselling and cross-selling.
2. Head of Customer Service, First Bank of Nigeria Limited (November 2021 to September 2022)
Provided leadership and strategic direction to customer service team, implemented policies to improve efficiency, conducted regular training sessions.
3. KYC/AML Analyst, First Bank of Nigeria Limited (September 2018 to February 2021)
Performed Anti-money laundering investigations, ensured KYC compliance, collaborated on implementing controls.
I have a passion for learning and new experiences. I enjoy to research across a variety of topics ranging from new innovations in fintech and business, discoveries in global affairs. I love planning trips both domestically and abroad, immersing in new cultures, customs and food across the globe. More casually, I play football and basketball with friends to stay active and thrive off the spirit of competition and teamwork.
Whether expanding my knowledge through research, discovering new destinations, staying fit competitively or nurturing my personal creative inclinations, I pursue my personal interests with the same focus and dedication as my professional endeavors.
