I was born in India, but brought up in Bahrain and worked in Canada for about 6-7 years. I completed my high school from Bahrain and then moved to Canada to obtain my diploma in Hospitality Management. I worked in Canada for about 6 years in the hospitality industry.
In my 6 years of experience, I have about 3.5 years of experience as a F & B/Banquet supervisor at 4 star reputable properties. I also have worked front desk at a smaller scale property. I believe with my experience, passion for the industry and willingness to learn and grow, I will be a great addition to your team.
Hospitality Management Diploma from Canada
Wine and Beer knowledge
Fine Dining
Restaurant Supervision
Plated Wedding Dinners
Conference settings
Italian, Continental and Steakhouse experience
Point of Sale System
Micros
Scheduling
Finance Management
Team Leadership
Hospitality Management
Customer Service & Relations
Health & Safety
Food Preparation & Safety
Reservation Management
Problem solving skills
Ability to make accurate decisions on the spur of the moment
Sheraton Centre Town Hotel (Toronto, ON, Canada)
F & B Supervisor (May 2022-May 2023)
Managing customer relations & complaints. Hiring and training new staff and ensuring all health and safety regulations are followed at all times. Creating a schedule based on requirement, forecasted occupancy following a developed budget plan to maximize departments profit. Analyze all guest requirements and prepare plans to resolve and previous service related issues and sending personalized handwritten notes to select guests along with amenities.
Maple Crest Inn (Kingston, ON, Canada)
Front Desk Associate (February 2021- April 2022)
Performing administrative duties such as filing and updating records, supervising staff and front desk activities including bookings, appointments, phone calls and emails. Manage budget, records and contracts. Tending to guest complaints and question and providing them with exceptional customer service. Defining and implementing front desk objectives and forecasting occupancy and revenue. Develop and/or contribute to marketing plans to promote the establishment.
J W Marriott The Rosseau Muskoka Resort & Spa (Muskoka, ON, Canada)
F & B Supervisor (April 2019 - September 2020)
Handling reservations for restaurants and successfully dealing with overbooking and had the customer satisfied with the solutions offered to them. Regularly checking in with tables to receive feedback on service and ensure satisfaction. Ensuring restaurant spaces have been fully stocked and cleaned for the next day. Doing a month end inventory and uploading data to clear sky along with calculating the cost of sales and profit for the month in alcohol sales. Supervising more than 1 restaurant at the same time if needed and still ensuring great service. Performing regular table touches to ensure guest satisfaction and receive any feedback positive or negative.
One of my favourites activities to do when I am free is to go on a drive alone while listening to podcasts about human psychology. If I am unable to go for a drive, I usually read books about the 20th century or clinical Pyschology. Sometimes when I feel like it I like to sketch as well, keeps me busy for a good few hours.
