Currently working as Associate manager in Wells Fargo bank with 12 years of overall experience in banking operations such as disputes/chargeback, accounts maintenance, fraud and non-fraud claims handling. I worked with top banking industries such as GE capital, CITI bank, Mashreq bank and Wells Fargo bank. Have great knowledge on handling customer disputes related to fraud and non fraud transactions on their debit and credit cards. Handling a team of 40 currently.
Disputes management
Credit card disputes
Debit card disputes
Fraud and non fraud claims
Chargeback
Visa
Team handling skills
MS PowerPoint expert
Hands on experience in MS Excel
Tableau
DAT application
Hogan application
DASH application
PEGA application
I am interested in watching any language movies and used to collect coins from different countries and old dated Indian coins of all types. My hobbies is to watch and play cricket along with video games.
