I am solution driven and excel in a collaborative environment, finding solutions to challenges and focused on customer satisfaction. I am interested in using digital tools to optimize results. A recent graduate of Geology but an unquenchable thirst for continuous learning has seen me spend the last year and a half teaching myself programming and data analysis to broaden my skillset.
Bachelor's degree in Geology
FullStack Web development nanodegree
Google IT support professional certificate
(March 2022 till present)
Customer Service Representative IT Support •Responding to customers concerns and channeling it to the appropriate personnel for immediate resolution •Making daily check-ins with customers from branches across the country to ensure satisfactory service delivery and customer retention •Preparing data spreadsheets, charts and graphs as required •Designing and writing copy for advert campaigns that convert •Handling email and SMS marketing platforms •Inventory management of customer appreciation packages
IT support (March 2022 - present)
•Troubleshooting and fixing hardware and software issues •Resolving in house instances of computer hardware or software failure
Content Writer (freelance) ·Drafting and editing articles for local and foreign platforms ·Visualized and modelled content to conform to clients' branding and standard and publication guidelines ·Contributing articles on climate change and environmental science (leafgreenafrica.org)
Writing, reading, movies, music
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