EDUCATIONAL BACKGROUND
August, 2007 to December, 2008 – The Academic Council of NIIT (Ghana)
Honours Diploma in Network Engineering
August, 2006 to May, 2007 – Elden Software Inc. (Ghana)
Diploma in Computer Engineering (Hardware Technician)
PROFESSIONAL EXPERIENCE
1. Organization : Dees Internet Café and Printing
Position : Café Attendance and Computer Hardware Technician
Duration : December, 2009 – Till Date
Roles and Responsibilities:
• Installing new computer systems in office
• To make sure that all computers in office are connected to LAN
• Solving any problem related to LAN, Intranet and Internet
• Updating the team and management about the new technologies introduced in the market.
• To perform maintenance of server’s network ID’s and security.
2. Organization : Osco Publishing and Printing
Position : Associate Computer Hardware Technician
Duration : December, 2008 – November, 2009
Roles and Responsibilities:
• Identifying problems, creating choices and providing alternatives courses of actions.
• Installing and updating different softwares including Antivirus
• Helping the senior hardware technician in setting up the network and assigning ID’s
• Solving the issues related to software corruption and ensures minimum data loss.
• Coordinating with the Internet Service Provider in case of network problem.
3. Organization : M. L. J. Business Centre
Position : Computer Hardware Technician
Duration : December, 2007 – November, 2008
Roles and Responsibilities:
• Provided installation support and services to setup, installation and changes for PC hardware and software.
• Helped end users with hardware, software, cables, networking and operational support requirements in keeping with industry standard practices.
• Check with user guides, technical manuals and additional documents to research and put solutions into practice.
• Emulate and repeat technical problems meet by users.
• Give systems, network and Internet support to users.
• Provide advice and training to users.
4. Organization : France Computer Ltd.
Position : Shopkeeper and Computer Hardware Technician
Duration : November, 2006 – November, 2007
Roles and Responsibilities:
• Taking payments from customers, helping customers to choose good computers.
• Answering customer’s enquiries and giving advice about products to customers.
• Listening to customers’ needs and requests, which can indicate new sales opportunities.
• Calculating daily takings and preparing wages.
• Depositing cash at the bank, book-keeping and stocktaking just to make sure the stocks are available all the time.
• Provided installation support and services to setup, installation and changes for PC hardware and software.
• Installing and updating different softwares including Antivirus.
OTHER SKILLS
• Quick to learn new things and interested in exploring new areas.
• Hard working, honest, polite, humble and disciplined.
• Can work independently or with little supervision.
• Excellent customer service and support skills.
• Superior hardware and software troubleshooting skills.
• Good knowledge of the MS Windows 7, Vista, DOS and XP operating systems.
• Good knowledge of Microsoft Word, CorelDraw, Type Setting.
