I help organizations in meeting and exceeding their targeted goals and objectives through providing administrative support to ensure efficient operation of the office. My background includes assisting managers and employees, developing office policies, coordinating schedules and travel, while simultaneously delivering outstanding customer service. I am capable of managing administrative structures, introducing process improvements, overseeing systems, and ensuring thorough employee- understanding of policies and procedures. I am able to effectively communicate with internal and external stakeholders to establish collaborative working relationships.
Prove track record of forging enduring relationships with key stakeholders while leveraging excellent communication, presentation, and interpersonal skills. Ability to design and reflect back on desired outcomes aligned with actionable solutions.
A few highlights of my career include the following:
Earned praise and recognition from seniors for showing authenticity, integrity, and all-roundedness
Introduced improvement initiatives to reduce costs and improve processes.
MSc International Relations
BA Political Science and Dance Studies
1. Nolan Seafoods Limited. ( Aberdeen)
Food Production Operative- (December 2020- January 2021)
In this capacity, I streamlined the production line through sorting, packing, and skinning cold seafood, such as Fish. I implemented effective techniques designed to maximize production operations.
Related Skills: Strategic Planning & Implementation, Cross-functional Collaboration, Improvement Initiatives, Process Optimisation.
2. Legon Center for International Affairs and Diplomacy- University of Ghana ( Ghana)
Administrative and Research Assistant - (September 2018- July 2019)
In this role, I supported staff through organizing and filing multiple documents, including letters, reports, and others. I aided research fellow through collaboratively conducting research into contemporary issues of international affairs. I enabled the smooth enrolment of new students at the center. I collected data of past alumni and present students.
Related Skills: Student Support, Records Maintenance, Cross-functional Collaboration, Team Leadership, Problem Resolution.
3.UniBank (Ghana)
Customer Service Agent and Assistant Teller (June 2017 - August 2017)
In this role, I facilitated customers through crafting checks, operating and closing accounts, sending ATM cards, and maintaining an accurate record of invoices.
Related Skills: Cross-functional Collaboration, Problem Resolution, Customer Support, Invoice Management.
Following is the highlight of the value I brought to the UniBank (KNUST)
Ensured customer satisfaction through addressing concerns and providing information.
Drawing, Playing Badminton, Reading Novels, Cooking, and Dancing.
