I’m a law degree holder with a penchant for clerical and administrative work. I have over two years experience with large doses of customer service experience as well. I am a hardworking and proactive professional. I am am very ambitious and eager to advance in my ongoing professional career. I am constantly learn I and developing new skills. I am currently working with Speedy Tech Ltd. as a lead call centre agent. I also cover up as an administrative support stuff on occasions for the company. I would jump at the opportunity of offering my skills and experiences to to your organization.
GHANA INSURANCE COLLEGE (May 2023 - June 2023)
Certificate in Insurance Sales and Marketing
KAAF UNIVERSITY COLLEGE (Sept. 2016 - June 2021)
Bachelor of Laws LLB Law Degree
Relevant course of study includes but not limited to Company law, law of taxation, Administrative law, Constitutional law and history, land law, Petroleum law, Alternative Disputes Resolution law, Human Rights law, Insurance law, Criminal law, Ghana legal Systems, Law of Contracts,Tort law etc.
SPEEDY TECH GH. Ltd (Sep.2023 - Nov 2023)
Team Leader/ Call Centre Agent
Presided over a team of ten call centre agents.
Prospected for new clients through calls and emails on behalf of the company.
Acted as the first point of contact between newly acquired clients and the company.
Explained products and services as well as company policies to clients over the phone.
Webhelp Ghana Ltd.( AMAZON)
(Feb. 2023 - June 2023)
Customer Service Advisor
Handled customer inquiries, answered questions and queries in person and over the phone.
Identified opportunities to enhance customer experience and turned dissatisfied customers to happy customers.
Provided support and a comprehensive product/service information to customers.
DocuPro Gh. Ltd. (Oct. 2021-Nov. 2022)
Data Entry Clerk
Assisted the lien department by uploading over 2000 clients information using both excel and WPS effectively.
Extracted data of patients from various sources and managed it in an organized computer system.
My interests includes reading,listening to music and watching socio-political tv programs.
Reading is my first love. I live by the words and wisdom of great minds all over the world. In my spare time, you can easily spot me buried in a book. I enjoy fictional works as well as books bordering on politics or science and technology.
I also enjoy listening to gospel music as well as hip pop and high life music .
I love learning more about the world around me, most importantly about the socio- economic policies of my country. Hence my penchant for watching BBC news as well as Aljazeera news.
