I'm a highly motivated and dedicated professional, passion for advancing medical care, research and improving patient outcomes. I strong data management skills. My problem solving skills helps identify potential issues & provide innovative solutions.
My attention to detail and critical thinking skills enable me to meticulously design and execute clinical trials, ensuring accurate data collection and analysis. I am well-versed in navigating the complexities of regulatory requirements, maintaining ethical standards, and adhering to tight timelines.
What sets me apart is my ability to collaborate effectively with cross-functional teams, fostering a cohesive and productive work environment. I thrive on challenges, and my problem-solving abilities allow me to identify potential issues and provide innovative solutions.
As a clinical care worker, I am dedicated to making a meaningful impact on patient lives through cutting-edge research. I am excited to bring my expertise and drive to your esteemed organization, contributing to groundbreaking discoveries and elevating the standard of patient care. I am confident that my unique combination of skills and experience makes me the ideal candidate for clinical research job positions. I would be thrilled to join your team and play a vital role in driving the advancement of medical science.
Qualification: Biokineticist
Skills: Medical Knowledge,
Good Clinal Practice Guidelines,
Data Management,
Critical thinking & Problem Solving,
Effective Communication,
Technical Skills,
Ethical Conduct,
Regulatory Compliance
Time Management
Attention to Detail
Collaboration and Team work
Company: Discovery Limited
Position: Pre-Authorization Specialist
Period: 1 February 2022 - 31 May 2022
Responsibilities: Administrative Duties, Taking Team Meeting Minutes and other data capturing, Organising departmental emails by category and allocation tickets.
● Knowledge of the DHMS plan types
● Resolve complex customer issues by collaborating with other departments and finding appropriate solutions
● Handle customer complaints and ensure customer satisfaction through efficient and effective problem-solving
● Knowledge of the DHMS. Provide product and service information to customers
● Knowledge of Authorization SOPs and protocols
● Continuously monitor customer feedback to identify areas for improvement in our products and services
● Maintain accurate member records and update them as necessary
● Remote work (working from home since COVID-19 lockdown)
● Authorizations overrides (approval & Cancellations) and loading of payment instructions
● Wound Care Reviews (NPWT & VAC) and Authorizations
Company: Discovery Limited
Position: COVID-19 Clinical Specialist
Period: 1 June 2020 - 31 January 2022
Responsibilities: Offer Discovery round support, for confirmed and suspected cases for COVID-19, such as MSO (Medical Service Organizations) and Healthy Company for follow up care, organizing and scheduling of testing and emotional support if needed.
● Responsible for Data Management and working with the Master Data
● Ensuring data integrity is kept.
● Administrative Duties, Taking Team Meeting Minutes and other data capturing, Organising departmental emails by category and allocation tickets.
● Client Relationship Management (CRM) responsibilities
● Overseeing, organising, storing and analysing data.
● Email based member support and query resolutions.
● Providing support and routine check-in on member recovery progress.
● Follow-up on patient progress of admitted members with hospital Case Managers.
● Track and Trace Oximeter orders and deliveries.
● Contact tracing of both suspected and confirmed cases within Discovery (employees)
● Report back to Team leader, Services Execs and HCM of each department affected
● Advise of Return to work Dates for each affected employee in isolation
● Follow-up on member after they have recovered to find out how their experience was and what we can do to better their experience.
● Training new members of the team on processes and protocols of a COVID-19 Clinical Specialist.
Company: Discovery Limited
Position: Pre-Authorization Consultant
Period: 1 July 2019 - 31 May 2020
Responsibilities:
● Loading and Approving authorization request
● Respond to customer inquiries and requests through email, chat and phone in a courteous and professional manner
● Provide advanced customer service to clients, addressing their needs and concerns effectively
● Solid PMB knowledge in Hospital Benefits and Disease Risk Management Operations with Medical Scheme operational insight.
● Administrative Duties, Taking Team Meeting Minutes and other data capturing, Organising departmental emails by category and allocation tickets.
● Knowledge of the DHMS plan types
● Resolve complex customer issues by collaborating with other departments and finding appropriate solutions
● Handle customer complaints and ensure customer satisfaction through efficient and effective problem-solving
● Knowledge of the DHMS. Provide product and service information to customers
● Knowledge of Authorization SOPs and protocols
● Continuously monitor customer feedback to identify areas for improvement in our products and services
● Maintain accurate member records and update them as necessary
Interest: Science, Medicine, Clinical Research, clinical data science
Hobbies: Hiking, Travelling, Yoga, Reading, watching tv, The Opera, Swimming, Horse ridding.
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