Experience
Store Manager (2004 – Present)
Area Manager (2007 – Present)
Uzzi Clothing [Truworths]
• A varied and multi functional role with overall responsibility to proactively lead activities in a busy and fast paced retail operation; building positive key relationships to successfully deliver strong operational and financial results and drive sales and profit growth across the stores, in specifically;
• Full efficient daily operational management ensuring a smooth delivery of service excellence at all times in line with company business strategy, aims and objectives
• Ensuring that turnover, ROS, ROAM and New accounts growth are excelling
• Lead and manage an efficient cross functional team of staff including; training, search and selection, performance management / reviews and KPIs ensuring full compliance with all organisations policies and procedures
• Conduct staff investigations and discipline matters when required including chairing of disciplinary hearings
• Process both weekly and monthly planning of staff
• Responsible for overall merchandising, ensuring that displays and merchandising standards are maintained within the stores at the highest level, creating visual merchandising for store layout, ideas and promotions
• Provide invaluable support, training and guidance to team maintaining a highly focused and proactive team of self-reliant, independent thinkers working as a team in particular driving the ACE program
• Ensure continuous improvement in high level customer service and support, personally understanding needs and requirements whilst liaising at all levels, dealing proactively with customer complaints and queries
• Stock management including; loss, movement, hanger counts, AM checklist and conducting stock takes
• Liaising effectively with head office and suppliers to ensure a smooth delivery of services at all times
• Devising and implementing procedures and systems to comply with all industry legislations and company policies and procedures including; health & safety, training/development, service provisions and talent spotting
• Financial management including responsibility for managing expense reports, planning budgets for new financial year, stock movement and leasing with buyers
• Adapting to changes proactively implementing core procedures with regards to cost savings; spend to save programmes and tight budgetary control, together with KPI reporting
Store Manager – Promoted after 6 months to Area Manager (1999 – 2004)
Oxygen Clothing [Intergraded to Rage]
Senior Salesmen – Promoted to Merchandiser and then to Buyer overseeing Men’s Wear, Formal Wear and Accessories ( 1988 – 1998)
Boymans Group [John Scott / John Orrs]
Education And Qualifications
Himalaya Secondary School Standard 8:
English | Afrikaans | Maths | Science | Geography | Business Economics | Industrial Arts
Languages
English & Afrikaans
