7+ years multidisciplinary work experience within Hospitality & Tourism area. Motivated and committed professional, capable of multi-tasking and problem solving. Customer service and detail oriented. Human and welcoming posture. Ease of adaptation to new work environments/teams, with continuous will to learn and share knowledge.
09/2012 - 09/2015 - Coimbra, Portugal | Bachelor Degree in Tourism at ESEC - Escola Superior de Educação de Coimbra | Multidisciplinary approach to work ; Customer service ; Practical training at Travel and Tourism Agency based in Porto, Portugal
05/2020 - Remote, Portugal | Clean&Safe Vocational Training by Turismo de Portugal, I.P. | Safety protocol for Tourist Accommodations during Covid-19 Pandemic
12/2021 - 04/2022 - Leiria, Portugal | Administrative Assistant at Tourist Lodging and Activities Company - SICÓxperience | Languages ; Front Office (reception; check-in, support and check-out) ; Back Office (queries and reservations + reviews; events and activities planning; partnerships administration; payment and invoicing; PMS - Property Management System; software; media) ; Orders and stocks
05/2021 - 11/2021 - Coimbra, Portugal | Food & Beverage Assistant at 4-Star Hotel Restaurant & Bar - Gavius/Conímbriga Hotel do Paço | Languages ; Waitress service ; Event planning ; Payments ; Orders and stocks
12/2015 - 02/2021 - Coimbra, Portugal | Head of Reception at Luxury Rural Tourism Unit - Villa Pedra Natural Houses | Cultural diversity and languages ; Front Office (reception; check-in, support and check-out) ; Back Office (queries and reservations + reviews; partnerships administration; payment and invoicing; PMS - Property Management System; software; media; event planning; internships supervision) ; Orders and stocks ; Covid-19 Certification
Nature ; Travel ; Cultural diversity ; Human relations
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