Diploma in hotel management and catering
High school certificate
Act as a first point of contact between company and customers by greeting and welcoming them
• Indulge in small conversation with customers to determine their shopping or service needs and provide them with appropriate solutions
• Escort customers to appropriate aisles or instruct customer service representatives to lead them to required aisles
• Provide information about products – physically demonstrate products when requested by the customer
• Oversee the stocking of shelves to ensure that all the Ps of marketing are followed
• Supervise the cleanliness and neatness of displayed products several times a day
• Take telephone calls and provide information regarding company’s services and products to prospective customers
• Listen to complaints lodged by customers and attempt to resolve them in a bid to ensure recurring business
• Assist during payment procedures – at times, process credit card and cash payments
