As a seasoned Human Resource professional with a Bachelor of Commerce Degree in Human Resource Management and over 4 years of diverse experience, I bring a blend of administrative expertise and strategic insight to the HR Administrative role. With a proven track record in clerical roles, operations consultancy, and call center supervision, I am adept at managing tasks efficiently, ensuring compliance, and fostering a positive work environment. My strong organizational skills, attention to detail, and commitment to delivering exceptional service make me well-equipped to support the HR team effectively and contribute to the success of the organization.
Certified Human Resource professional with a Bachelor of commerce Degree in Human Resource Management, adept in communication, operations management, HR administration, teamwork and problem solving. Over 4 years of experience in diverse roles, including Clerical Officer, Operations Consultant and Call Center Supervisor, Showcasing strong organizational and interpersonal skills.
Here is a brief synopsis of my last three employment positions:
1. Clerical Officer at Nairobi County Government Maji Mazuri Hospital(March 2021- April 2023
-Prepared statistical reports, narrative reports and graphic presentations of information such as tumor registry data for use by hospital staff, researchers, and other.
-Reviewed records for accuracy, compiled and maintained medical records , entered data, and supervised clerical workers in the medical records department.
2.Operations Consultant(Part-Time) at Bona Factory Limited (Nov 2021-May 2021)
-Determined operational improvement initiatives, developed strategies, recommended cost-effective solutions, restructured departments, facilitated training initiatives, and oversaw implementation of improvement strategies.
3. Call Center Supervisor at speedball Courier Services (April 2020-Feb 2021)
-Hired and trained call center representatives, ensured compliance with performance standards, identified operational issues, monitored agents performance, prepared reports, and collaborated with management to maximize customers satisfaction.
Cooking
Volunteering
Travelling
Reading articles
Playing team sports
long walks
Painting/drawing
Photography
Music
Gardening
Sports
Dance
Listening to podcasts
