I worked in UAE for 8 years as a brand ambassador and throughout the course of my career, I have perfected my customer service and building rapport abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency.
In my previous role, I contributed time-management, communication, and quality assurance toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong problem-solving talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal.
- Good communication skills
- Strong work ethics.
- Flexibility
- Adaptability
- Attention to details
- Able to work as a team
- Responsibility
- Negotiation
- Honesty
- Hard working
- Fast learner
- CLARK OUTSOURCING (Philexcel Cpd. Clark Freeport Zone)
Customer Service Specialist (Tuapeka Gold Print)
March 2023 – Up to date
Respond to customer queries in a timely and accurate way, via
phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing
different scenarios)
Update our internal databases with information about technical
issues and useful discussions with customers
Monitor customer complaints on social media and reach out to
provide assistance
Share feature requests and effective workarounds with team
members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are
resolved
Gather customer feedback and share with our Product,
Sales and Marketing teams
Assist in training junior Customer Support Representative.
-SUTHERLAND GLOBAL SERVICES (Clark Freeport Zone)
Associate collections Specialist
Jan 2020 – July 2021
Contacting debtors by telephone to negotiate debt recovery
Preventing recurring delinquency by negotiating manageable debt
payment plans
Negotiating settlements to recover a maximum percentage of
outstanding debt
- Hart Bernstein marketing management (HBMM)
Beauty Consultant
March 2014 – December 2, 2020
Provides Excellent Customer Service and Intensive Product
Knowledge.
Demonstrate and provide information on promoted
products/services
Create a positive image and lead consumers to use it
Use lectures, films, charts, and/or slide shows
Distribute product samples, brochures, flyers etc. to source new sales
opportunities
Identify interest and understand customer needs and requirements
Set up booths or promotional stands and stock products
Report on demonstration related information (interest level,
questions asked, number of samples/flyers distributed etc.
-Babelon Watches & Jewellery (Dubai, UAE)
Sales Representative
Dec. 21, 2011 – Jan. 2014
Handling IN and OUT transfers of the product.
Ensuring the product is complete, well organized and providing the
best visibility of the products
Doing the daily replenishment for the stocks
Having the fully knowledge about the offers and the prices of each
item
Building a good relationship with the customers by updating them
with the latest products and the offers which we are having
Achieving my monthly target
Making reports and providing them to the sales manager
I'm interested in exploring different types of food, culture and meeting different people.
I love Watching movies, camping, cooking, traveling and browsing social media.
