Education and Qualification
2011
BE – Information Science
B.T.L. Institute of Technology, India
Professional Experience / Career Profile
May 2011 – Present
Senior Technical Support Associate
IBM India Pvt. Ltd
• Provides Voice & E-Mail Technical Help Desk Services support to IBM UK client; handles inbound calls / emails / chats regarding technical issues; assists the client with PC, Outlook, Shared drive and other application issues
• Handling SAP CRM issues, SAP ERP issues
• Generates daily team progress report and submitted the same to executives; liaised with technical team and management on product issues; recommends practical and innovative solutions to issues as required.
• Delivers best in class customer service and strictly complies with IBM’ corporate policies and business ethics.
Oct. 2010 – May 2011
Application Developer Trainee
TechMech Engineers Pvt. Ltd., India
• Collaborated with Application developers in the development of mail and sending mail attachment applications for tracking of vehicles; assisted in the development and maintenance of beat patrolling applications.
• Consulted generated applications with Application developers and communicated relevant issues as required; complied with corporate policies and procedures.
Project:
• Probabilistic Packet Marking (PPM) for Large Scale IP Trace Back
o Together with a team of 4 members, the project provided precise termination condition for the PPM algorithm; named new algorithm as Rectified Probabilistic Packet Marking (RPPM) to discover the Internet map or attack packets traversed during a distributed DoS attack. The most significant merit of the RPPM algorithm is a guaranteed generation of correct attack graph with a specified level of confidence.
Additional Skills Training:
• Manual Software Testing Course
• Foundation Course in Information Technology Infrastructure Library
• Rational Functional Tester Course
• Executive Presence Course
• Lean six sigma Green belt Certified Professional-Certificate number: BLRGB-1001076
• Lean six sigma Black belt Trained Professional
• Being mentored in Automation testing tool Selenium
• Have joined Testing course
Additional Skills:
• Languages known: English, Kannada, Hindi and Tamil
• IELTS overall bandscore (Reading, Listening, Writing and Speaking): 6.5
