Qualifications / Education
1995 – 2000 GROVE SCHOOL, MARKET DRAYTON GCSE , A*- C English Literature, History, Art, Drama, Science and English Language
2000 – 2002 GROVE 6TH FORM, MARKET DRAYTON A – AS LEVEL GRADE C AS Biology – A Level English Literature – Theatre Studies.
CMA CGM | Liverpool | Import Inside Sales Supervisor
July 2015 – Present
• Pricing for various trade areas covering UK imports (Med/US/WAF/BALTIC/EAF/FAL)
• Liaise closely and develop good working relationships with relevant Head Office Trade Managers
• Produce weekly business plans/monitoring vessel performance.
• Focus on increasing Med trade imports, which grew by 22%
• Managing the day to day running of the team of 10
• Perform Annual performance Appraisals and 1-2-1s / Train new Team members
• Regular engagement with Customers to generate new/increased cooperation
• Create new practises within the team to streamline processes.
• Assist the team with any problem solving issues.
• Daily use of CRM SAP/LARA and 3rd party platforms.
• Hitting KPI’s for sales targets and team management.
CMA CGM Head Office | Marseille | FAL WB Corporate Tender Desk
July 2014 – July 2015
Duties included:
• Quoting strategic Group Customer tenders
• Analysing market trends to suggest pricing policy to Trade Vice President
• Acted as an intermediary between the Global Account team and the Line
• Created forecasting reports
• Ensuring all Tenders were submitted within the deadline
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CMA CGM | Liverpool | Senior Customer Care Advisor - Import Deliveries
May 2011 – July 2014
Duties included:
• Assist Team Leader in the day to day management of the team
• Inputting deliveries into transport system
• Liaising closely with the Intermodal team to ensure Customer’s expectations are met
• Having good knowledge of BOL and legal requirements.
• Dealing with Invoice disputes
• Team reporting (ensuring KPI targets are hit etc)
