Qualifications
JULY 2004 – JULY 2006
Master of Information Technology (MIT)
University of Southern Queensland, Australia
JUNE 1999 – JUNE 2003
Bachelor of Information Technology (BIT)
Atharva College of Engineering, Mumbai India
Career Summary
JUNE 2011 -Current
Polished Diamond Brokerage, wholesale, Family Business [35 yrs], Mumbai, India
• Revenue generation through Sales of Polished Diamonds: Wholesale predominantly.
• Mediating with Owners, Country Head [DECISION TAKERS]
• Vendor & Channel Partner Management
• Relationship management with Key clients [Manufacturers/Traders/Exporters]
• Demand generation – Deal Closure –Product Delivery – Payment Invoicing/Recovery, complete business engagement
• Behavioural analysis for gauging correctness of business possibility
• Trend analysis of demand for diamond industry through attendance in fairs and exhibitions. Hong Kong Sep Jewellery Fair.
• Custom jewellery orders – for selected clients only
Design selection-gold/diamond procurement-jewellery making
Clients:Sight-holders, Exporters, Traders, Manufacturers.
SEPT 2010 – MAY 2011
Hewlett Packard India Sales limited (HP, Mumbai) India
AUG 2008 – JUNE 2010
Hewlett Packard Australia (HP, Rhodes) Sydney, New South Wales (NSW), Australia
Position: Account Manager
(Mission Critical Proactive Service, TSG)
• Understanding customer’s business goals and identifying appropriate Information Technology solutions
• Bridging the gap between business and IT, through continuous consultative engagement.
• New account/business acquisition and activation through leads generation
• Preparing Account Support Plan. Strategically set milestones and define deliverables accordingly.
• Prepare & Conduct presentations for HP products and services for business development
• Project Management: Presentation – installation approvals from clients – installation scheduling – resource management for installation – stakeholder management during and post installation.
• SPOC for all escalations for named account. Mediate all the communication between client, onsite team and remote team based in India.
• To maintain and improve total customer experience (TCE) and grow HP-Customer business partnership.
• Participate in relevant marketing agenda’s for promotion of HP’s products and services.
Achievements
• Technology Services Achievers Award [2011], managing key clients Security Exchange Board of India and HDFC Bank.
• Extended business relationship from AUD $500K to $1 mln in one year, NSW BusinessLink Australia.
• Deliverables of the entire contract was wrongly configured, making it a revenue loss account. Through patient and reasonable dialogue, reconfigured the contractual agreement and realized appropriate revenue.
Government: South Eastern Illawara Sydney Hospital, NSW Business Link, Security Exchange board of India (SEBI, Manages entire stock exchange of India)
Private: HDFC Bank (2nd largest bank in India)
SEPT 2007 – AUG 2008
Fujitsu Australia, Sydney, New South Wales
Position: Integration Specialist / Project Management
Lead a team of [10 member] in Project Caltex; which involves staging of Point of Sale system/equipment and configuration for all the Caltex stores across Australia and New Zealand [700 stores approx.].
• Liaise with Client (CALTEX)
• Allocate work and time to team members for Point of Sale (POS) system staging
• Manage project schedule and achieve targets as planned.
Achievements:
• Project Caltex successfully completed a month in advance.
