A) Currently working since January 2011 as Executive Assistant & Administration Manager in the Corporate Centre of Hayel Saeed Anam Group of Companies, based in Dubai – UAE
Company deals in FMCG, Trading Companies handling Unilever Products, Banking, Insurance, Hotels, Construction, Packaging, Palm Oil Refinery, Textile, Cement, Warehouse, Fodder, Carton Production, Sugar Refinery, Community Welfare Institution, Fishery, Hospital, Travel Agency, Advertising, Shipping, Paints & Plastic Industry, etc. in regions like UAE, UK, Egypt, Yemen, KSA & Malaysia, Indonesia, India
B) Reliance & Hughes are Telecom Service Providers based in Mumbai – India providing nation-wide telecom services thru Optic Fibre of wireline & wireless (CDMA & GSM Technology) telephone connectivity, Internet Data Services, DTH & IPTV technology
- a. Reliance Communications Ltd (previously part of Reliance Group of Companies) from May 2002 to May 2008 as Senior Manager in Group President & CEO’s Office
- b. Hughes Tele.com Ltd (now Tata Teleservices Ltd) from Dec 1998 to Apr 2002 as Executive Assistant of President & CEO
C) Unilever Gulf FZE, Jebel Ali – UAE from Apr1992 to Dec1997 as Executive Secretary to GCC General Managers – Operations & Commercial
D) Varkey Group of School (now GEMS Education), Dubai – UAE from Aug1990 to Apr1992 as Registrar and Assistant to Principal
E) From Sep 1985 to Dec 1989 as Relations Officer / Customer Services Officer based in Mumbai – India
- a. Titan Watches Ltd dealing with Manufacturing & Production of Watches & Accessories (designer-made Wrist Watches)
- b. United Health Care Ltd dealing with Non-invasive Medical Services (MRI, CT-Scan, 2D-Echocardiography & Ultrasound)
Admin Manager profile involved co-ordination & managing activities –
- Ensure a motivational climate in the orgn. Assess urgency of situation & determine appropriate action
- Manage & oversee overall admin activities incl logistics, quality mgmt., H&SE & legal stipulations
- Manage & oversee outsourced work performed by external service providers (ie office equipment vendors, janitorial services & vehicle maintenance, etc) & ensure their compliance with contractual terms
- Identify & develop relationships with key internal & external customer contacts gaining recognition as a business partner/resource. Negotiate with vendors for requirements in the office. Order supplies & ensure that office is equipped & operational at all times
- Implement & oversee complex & multi-destination travel as part of cost control activity and in line with Co pricing policy & procedures. Act as subject matter expert for the section on travel & expense policies & procedures
- Organize & oversee all aspects of assigned meetings including venue arrangements
- Conceptualize & co-ordinate corporate events
- Handle any ad-hoc assignments. Identify & proactively communicate potential issues to leadership
- Recommend improvements to enhance & improve service & performance
- Verbally & electronically communicate information to multiple audiences
- Provide a consistent high level of quality service to office personnel & executives, handling a variety of admin requests with multiple priorities
- Demonstrate ownership of requests to ensure they are met in a professional, efficient & timely manner & exceed expectations.
- Work as a co-operative & collaborative member of a high performing team. Maintain an awareness of & applies new firm guidelines that impact deliverables
- Handle appropriately communications of a sensitive & confidential nature
- Maintain effectiveness when experiencing major changes in work tasks or the work environment, adjusts effectively to work within new work structures, processes, requirements & cultures
- Implement new ideas or potential solutions without prompting, does not wait for others to take action or to request action
- Identify highly critical & less critical activities and tasks amidst a large number of competing demands; adjusts priorities when appropriate. Consistently takes advantages of available resources (individuals, processes, departments, & tools) to complete work efficiently
- Establish processes & methods to achieve the highest level of quality, productivity & service
- Dedicate required time & energy to assignments or tasks to ensure that no aspect of work is neglected & always works to overcome obstacles. Accepts responsibilities for outcomes
- Co-ordinate office admin activities & guide the work of Secretaries, Driver, Office Assistant, Office Cleaner. Effectively manage, handle, supervise & develop Admin team to ensure provision of a professional service to the organization. Be responsible for mentoring, guiding, supporting & developing Admin team. Provide counsel & assistance to admin staff & provide support to Managers in identifying or escalating, resolving any grievances, conflicts & animosity with sensitivity & tact. Delegate work to staff & monitor their workload & output
Senior Manager / Executive Assistant profile involved activities –
- Distinguished efforts towards managing the operations of Administration in the organization
- Overseeing operations in the absence of Group President & CEO
- Managed staff payroll, leave settlements in coordination with the accounts department
- Coordinated and managed complex diary schedules of the Group President’s day-to-day operational functions with Top/Senior Management within the organization, customer visits, vendor meetings, senior officials of Govt regulatory divisions in telecom, Department of Telecommunication (DoT) and Telecom Regulatory Authority of India (TRAI)
- Attended to customer complaints and resolving them, in consultation with Business Sales & Network Operations Dept
- Handled Group President’s internal & external correspondences, screening & composing confidential correspondences, taking actions wherever needed, travel arrangement, expense reimbursement, monitoring attendance in SAP of the Corporate Office, maintaining & updating records
- Coordinating visits to the state-of-the-art NASA design-based National Network Operating Centre (NNOC) for Top Management of Govt & Multinational Officials from various Organizations
- Liaison with the PR Agency, Media & Press for the announcements of various product launches
- SAP approvals of Purchase Requisitions/Orders
Executive Secretary profile involved co-ordination of –
- Assisted the GCC General Managers of Sales Ops & Commercial with their day-to-day operational functions in MENA regions
- Organized Executive Meetings, Seminars and Conferences on a monthly/quarterly basis. Apart from the usual secretarial duties, attended to VIP guests from associate companies in the UK, Middle East, India, etc. by organizing hotel reservations, transportation, meet-n-assist services at the airport, organizing official and personal trips in association with PR duties
- Liaison with the Area Managers and Senior Personnel in the offices of JV companies and Distributors in the Gulf
- Assisted in maintaining high ethical standards of set procedures and policies, direct/indirect needs of the Departmental Heads
- Liaison with advertising agencies, suppliers or promotional & point-of-sale materials, etc.
- Planned, organized and monitored – the ability to set priorities, assist in managerial work strategies (use delegation, hold meetings, set work plans) meet all deadlines of reporting procedures & establish feedback loops
- Processed/maintained personnel records such as vacation schedules, personal data, complete follow-ups like residence visas, work permits, residence, travel arrangements, etc.
- Collated weekly/monthly sales information
- Monitored customer outstanding
Responsibilities of Registrar and Assistant to Principal involved –
- Assisted the Principal in ensuring that all aspects of the school are operated as per standards and guidelines set by the Ministry of Education
- Dealt with day to day operational priorities of the school
- Assisted the Principal with all the paper work required to get the affiliation for Higher Education from the Education Board and also approval from the Ministry of Education
- Interacted with parents of existing and prospective students
- Was responsible for the Registration and Admission of new students in all levels of grade, organize admission tests, etc.
- Liaison with Ministry of Education for various functions and activities of the school
- Prepared monthly reports/projections and various statistics of students to the Education Board
- Maintained office records, registers as per the requirements of the Ministry of Education
Duties of Relations Officer / Customer Services Officer were –
- As a Customer Service Officer assisted the Service Engineer with customer complaints, monitored stock and placed orders accordingly
- As an Accounts Assistant assisted the Chief Accountant with regular accounting procedure like maintaining journals. Ledgers, trial balance, cash register, etc.
- Assisted the Company Secretary with interaction with shareholders for issue of right shares, dividends, organized shareholders’ AGM, maintained registers for transfer of shares, etc.
- As a PRO, liaison with Corporates, Institutions. Diagnostic Centre, hospitals by providing health services like CT Scan, Ultrasonography, Echocardiography
March 1985 University of Mumbai – India, Bachelor of Commerce
ADDITIONAL COURSES & WORKING KNOWLEDGE
- Certificate in D-Base III Plus & Lotus 123, NIIT, Mumbai
- Certificates for Office Package from Alpha Data, Dubai
- Attended Basic Communications Skills course in Dubai
- Attended Executive Secretary & PA’s course inDubai
- Attended Personnel Effectiveness andTeamBuildingcourse inDubai
- Attended Effective Writing Communication Skills course in Dubai
- Self-learner : MS Office 7 – Word, Excel, Outlook, Powerpoint
OTHER SKILLS ACQUIRED / HOBBIES / EXTRA CURRICULAR ACTIVITIES
- Keeping confidentiality and ability to perform duties and functions independently
- Well-proficient with the latest MS Office packages and SAP
- Played an activate role as a Counselor to the staff within the Dept
- Excellent in Public Relations and interpersonal and organizational skills
- Well versed with self-correspondence and excellent communication skills
- Have strong work ethic, positive attitude and able to work tight deadlines with varied workload
- Participated in Inter-school & college sports
- Represented the students in the Students’ Managing Committee in College
- Worked with Relocation Committee for re-locating Office
- Organized offsite management meetings and social events like Annual Sports, Cultural and Musical programs of staff strength more than 2500
- Anchored an event for the Top Management & Families (800 pax), hosted by the Chairman & his Wife (Reliance Comm)
- Anchored the Standard Chartered Bank Senior Citizen Marathon Event, sponsored the Chairperson (Reliance Comm)
- Organized a Microsoft/Reliance signing ceremony of IPTV Agreement between Mr Steve Balmer & Mr Anil Ambani
Hobbies – Interior Designing, Dress Designing
Nationality : Indian
Visa Status : UAE Residence Visa
Marital Status : Married
No. of Dependants : One
Driving License : Valid UAE & Indian Driving Licence
Languages : English, Hindi, Malayalam, Marathi, Gujarati, Tamil & Urdu
