Work Experience
Jan’10 – Oct’12 Sr. Engineer Huawei Telecommunications India Pvt. Ltd.
Performance Management
• Team Lead from Huawei for TATA MS for all seven circle.
• Support the development of Technology Performance management guidelines and roadmaps for the Group and its OPCOs including world-class/customer-focused Technology Quality indicator reports and Quality indicator definitions, Performance tools, reports automation and cross-functional KPIs that involve Technology drivers in order to facilitate the understanding and interpretation of Network and IT platforms performance and their impact on the whole business.
• Support the development, analysis and review of technical/cost modelling for business cases specifications and evaluations in relation to projects and performance management.
• Installation and commissioning of MSOFTX3000 soft switch, UMG9820 media gateway, M2000 server (OSS).
• Formulas verification and counters alignment with respect to formulae.
• Understands client business requirements, business roles, and business processes;
•Expert in managing group of specialists;
•Adept and experienced in working on a fast-paced and multi-tasking environment that includes documentation, report generation and managing projects.
• Expert in analyzing and troubleshooting of network KPI degradation, and providing resolutions to quality related problems and customer complaints.
• KPI performance: Responsible for KPI improvement for TATA DOCOMO . Analysis of NSS and PM reports and implement the requirements for improving the ASR, PSR, CSR,CDR
• Monitoring daily traffic-observing traffic of all BSC, MSC, TAX (Land line switches) connected to the MSC.
• Backup- taking weekly backup of MSC & HLR.
• Generation of daily reports ie.BHCA report, switch report, VLR report, traffic erlang report etc.
• Responsible also for handling customer related complaints using Clarify.
• CORE KPI Audits-Paging, InterMSC Handover, Location update, Authentication Ciphering, ASR, CP Load, Successful call Rate and Interface Utilization.
• Responsible to ensure the switch KPIs to be within the benchmark.
• Dealing with daily escalations of report formats and data changes and support them at circle level.Training the circle level teams for report extraction
• Participate in internal technical discussions in view to improve overall performance of Team and individual and make recommendations wherever possible
Audit of the RF & Core Network and taking steps to improve network.
• Analysis of Daily/Weekly and Monthly traffic reports and suggestions for improvement and expansions
• NOC GET trained on KPI Performance with delivering training.
• Business Development and Customer Management: Being a SPOC for TATA DOCOMO acted as an interface for various Client requirements & resolved issues related to network management. Interacted and gave presentations about MS NOC FO Management to supporting department like MS Pre-Sales, Operations Directorate as well as prospective Clients from overseas.
• Resource Management: Identify manpower requirements and lead recruitment team in hiring quality manpower for NOC, responsible for resource alignment & shift distribution with cost efficiency.
• Knowledge of SS7 Link layer architecture, GGSN & SGSN architecture.
• Knowledge of OSI/TCPI layers, Routers, Switch & media gateways.
Service Desk Management
• Fault Management-Co-operate with network specialists to ensure quick recovery from service failure.
• Preventive Maintenance – Health Checkups, Passive Alarm Rectification
• Change Management – Clearance of Alarms, BSC Patch Upgradation, BTS Software Upgradation
• Other Responsibilities – Have worked as a NOC HR SPOC. I have been involved in the recruitment process for the past 6 months.
• Have worked as a NOC TOOLS SPOC. I have been coordinating with the OSS Team regarding issues related to Service Management Tools.
• Requirement Gathering and analysis, Gap Analysis, Defining Business scenarios, Documenting High level & low level processes, Business process designing As-Is & To-Be, Business Process Reengineering & improvement, Data Analysis.
• Have been involved in gathering, planning, analyzing, designing and implementing reports through our OSS Tools. (Requirement Management)
• Have worked and optimized Alarm, Site, Device, Contractor & Maintainer Databases of Huawei NMS MOS5100 & Service Desk System MOS7100.
• Have contributed in the TM Forum TL9000 Certification and was responsible for getting the parameters cleared.
• Have designed SLA Parameters for measuring operational performance. (SLA Management)
Infrastructure Management
• Ensuring application & compliance with company’s security policies
• Assessing IT requirements of the organization in terms of software, hardware and other peripherals / products, and handle procurement of the same
• Reviewing and initiating measures for automating / streamlining internal processes to maintain basic hygiene – patch management, backup management and anti-virus management
Aug’08 – Jan’10 RF Engineer Ericsson India Pvt. Ltd.
• Daily NPI Reports generation and first cut analysis for deteriorated or improved KPIs.
• Identification & first cut analysis for worst performing cells for categories of highest TCH drops & TCH blocking, highest SDCCH drops & SDCCH blocking and worst Random success rate & HOSR
• Creating and analyzing BSC Utilization Report and calculating blocked TRX and optimization.
• Utilizing the Business Object 5.1.6 and 6.5.1 tool to generate and analyse daily/weekly/monthly reports including MAPA and NETWORK PERFORMANCE REPORTS (Daily NBH, BBH, DBH,HOSR, RACH, Drops & DATA KPI’s etc.)
• Preparation /Submission of around 26 NPI contractual reports (daily/weekly/monthly) to Ericsson, and Bharati.
• Processing MAPA (Management Accountancy Performance Analysis), Monthly KPI SIGN OFF, MSC Utilization report & Signaling Report.
• Designing of New Customized Reports in Business Object.
• Good Knowledge of GSM/WCDMA Networks and worked with 2G and 3G Technologies
• User Management through M2000, counter activation Through M2000.
• BSC & BTS Software and Patch up gradation and BSC health check-up on daily, weekly and monthly bases.
• Gained the understanding of Abis, A, Ater, Gb interface
• Daily Radio, core network KPIs for (TCH drops, SD drops, SD/TCH blocking, HOSR, PSR, Location updates, POI GOS reports, CS Call Setup Time, PSR, SMS success Rate, CS Drop Call Rate, PS Drop Call Rate, PS Softer HO, PS CCSR, HSDPA throughput DL, IUB utilization report, PS throughput DL, Radio Network Load (PS) – R99,Packet drop, RAB success rate etc)
• Verifying A-Interface, POIs Report, MSC & MGW Utilization ,Node utilization, descode monitoring, End of selection, ASR, Paging Success rate, call setup time C7 links Reports.
ACHIEVEMENTS
• Got “Best Outstanding Performance Award” in the year 2010 at Huawei Telecommunications
• Part of GNOC Huawei curtain raiser team for MOS 5200 demo for the audiences in Bangalore
TECHNICAL SKILLS & TRAININGS
• GSM, WCDMA, GPRS, EDGE & Packet Core.
• Knowledge of 2G, 3G & Multi-domain KPI’s (Radio & Core KPI’s).
• Knowledge of SS7 Link layer architecture, GGSN & SGSN architecture.
• Knowledge of OSI/TCPI layers, Routers, Switch & media gateways.
• Excellent knowledge of Microsoft Office & Windows
• 1 week training of Packet Core at Huawei Telecommunication.
• 1 week training of 3G BASIC at Huawei Telecommunication.
• 1 week training of GSM BASIC at Huawei Telecommunication.
• 1 week training of Huawei Core Products at Huawei Telecommunication.
• 3 months Basic training of CCNA.
• Completed six months project training at Reliance ADAG, Navi Mumbai.
PROFESSIONAL COURSE
B.Tech (Computer Science) Sri Sukhmani Institute Of Engineering and Technology/PTU 74.78%
XIIth HPSEB 55%
Xth HPSEB 74.71%
IT SKILLS
Operating System Windows XP, 7, NT, Server,
Telecom Tools • Huawei Tools (Huawei LMT, M2000, MOS5100, MOS7100)
• PRS, PIMS, MOS 5200
• MOS7100
• MapInfo 8.0, MCOM 4.2, Ericsson OSS,
• Business Object-5.1.6. and 6.5.
Analytics and Database Microsoft Excel 2003/2007, Access, MS Visio, Excellent Knowledge of MS Excel
