Innovative Customer Service Representative

" Hello there, I have over 6 years experience in the Technical field, Projects and Customer Services. I have an absolute passion for people and processes, always finding ways to automate and improve. With a strong background in automations, workflows and a proven track record for excellent customer service, I am looking for new ventures without a fear of starting at the very beginning of a new career with what Ive learnt in the past. "
Serial No: 205846

Skills keywords: customer services, travel and tourism, project management, process management, technical support
Qualifications:

Certified within:
Customer Service
Technical Service
Project Management
Process Management
Artificial Intelligence
Cybersecurity within Artificial Intelligence
Introductions to DevOps

Personal Information:

I love working with people, hearing stories and experiences really fascinates me. I have always absolutely loved history and pursued a degree in Anthropology too, I am grateful that both these traits help me to remain empathetic with the people I work with. I have spent my life working in corporate environments, with no ties in South Africa I decided to pursue finding new landscapes and stories to grow with. Don't let the technical information within my resume fool you, I don't mind getting my hands dirty and finding beauty in any opportunity that presents itself.

Management Skills:

Organization and adaptability, merged multiple teams and hundreds of employees across different sectors.
Presentation skills, created processes and training modules for employees.
Project Management, created and successfully implemented projects globally for Amazon Web Services.
Leadership, team leader for ISP in the Western Cape to over 200 employees.
Data Analysis, created applications that assisted various Managers within Amazon Web Services with data analysis on performance.

Professional Awards/Accolades:

2022 - Herotel employee of the month for my Community initiatives
2023 - Awarded from Amazon Web Services for Displaying Leadership Principles
2024 - Awarded by 8 colleagues for assisting them with completing projects

Employment Sought: Permanent
Current Location: Cape Town, South Africa
Top 5 countries interested in working in: Bosnia And Herzegovina, Croatia, Netherlands, Switzerland, United Kingdom
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