Professional adept in account management, project management assistance and customer satisfaction. Skilled in CRM troubleshooting, data management including client relations. Proved ability to navigate complex problems, meet timelines and enhance customer satisfaction. Effective communicator and problem solver with strong leadership and training capabilities. Proficient in Microsoft Office and experienced in database management. Seeking to leverage these skills in a challenging role that requires a proactive and adaptable approach
- account management
- bug reporting and front end in detail testing
- customer satisfaction and support
- multi- chanel support
- bachelor degree in logistic
- ongoing programming course and college application in computer science(fully remote studies outside working hours)
2022 - till now Customer support / account manager
2020-2022 Customer support
2018-2010 Manager
2017-2018 Sales
summary of responsibilities:
- managed client accounts, facilitated resolutions in customer-centric environment
- handled database updates and exports, improving customer satisfaction
- participated in project management, successfully navigating complex problems,
- assisted players with account management, billing, and technical support
- identified and reported software bugs, enhancing gaming experience
- provided multi-channel support through phone,chat, email, teams, zoom
- let team training, recruitment and conflict resolution
- implemented strategies to improve customer service and business growth
- built strong customer relationships through consultations and sales
- managed product exhibitions, guided clients in making informed choices
- developed marketing materials and created sales reports
- skilled in windows OS, Microsoft office, sales techniques
- driver license (B)
Constantly seeking opportunities to enhance my skills through training and experience. Love traveling to explore new destinations and immerse myself in diverse cultures. I am interested in training and nutrition for longevity, aiming to optimize physical and mental well-being. I also have a strong affinity for numbers and data, finding fascination in their patterns and insights. These interest fuel my personal growth and inspire me to push my boundaries in both personal and professional pursuits.
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