EMPLOYMENT
Celebrity Cruises International • Miami, FL Sept. 2008 – Present
IT Manager, Senior Officer (Dec. 2013 – Present)
Manages a budget, records production data, analyzes operations, establishes controls, oversees six personnel, and manages IT schedules. Accountable for ensuring uninterrupted operations and support of shipboard systems on a 24/7 basis. Performs daily/monthly backups and disaster recovery (DR) on all business critical systems. Administers 45 physical and 69 virtual servers while controlling data security within guidelines to ensure PCI compliance. Handles all facets of network security, monitors critical systems, performs Qualys vulnerability assessments, and completes WSUS Windows patching. Administers domain controllers with Active Directory services and Windows/Linux servers.
IT and Network Infrastructure Manager, Senior Officer (Dec. 2011 – Present)
Accountable for ensuring uninterrupted operations and support of shipboard systems on a 24/7 basis.Administers domain controllers with Active Directory services and Windows/Linux servers.
Performs LAN (Cisco) troubleshooting and modification of 35 VLANs, two MPLS, TACACS, server blocks, three routers, 19 RDPs, NCS Wireless (748 access points, two controllers), and 1,450 switches.
Manages the administration of Infogenesis POS (point-of-sale) software with three servers, 280 tables, and tablet POS equipment.
Maintenance and support of CCTV NiceVision, including nine servers, 830 cameras, and 10TB of storage.
Maintains Raritan rack power management, remote KVM, APC UPS, Rittal water cooling system, CA Spectrum fault isolation and root cause analysis, financial and workforce management, inventory software, health management/care delivery platform, Lotus Notes (server/clients), MSSQL, help desk software Issutrax, Casino Oasis, iCafe, and a calling system.
Supports telecom systems, including NEC/Phillips DECT (432 access points, 514 devices), MITEL VoIP (six nodes, 420 devices, conference units, voice mail, wake up), and satellite internet equipment (Ku/C-band equipment, Inmarsat satellite Mini-M and F77 devices).
Assistant Data Systems Manager 1-3 (Sept. 2008 – Dec. 2011)
As Assistant 1, supported and maintained an IPTV system with a Nano application and Apple hardware and software. Supported 19 Xserves and SAN 22TB Storage, 72 digital signages, and 2,918 guest/crew rooms MAC Minis. Administered Command Point and Casper for IPTV. Performed voyage procedures to update itineraries and guest financial/personal information. Supported Infogensis POS services, software, and hardware. Administered OSX, Windows, and Linux servers.
Supported user hardware/software, administered Windows/Linux servers, and ensured daily and monthly backups of physical/virtual servers as Assistant 2.
As Assistant 3, provided software and hardware support for customers. Created technical documentation, maintained printers, troubleshot MITEL devices, and supported MAC Minis (imaging and deployment).
Provided help desk support for over 100 users as an Assistant Data Systems Manager. Troubleshot system issues, resolved help desk tickets, and maintained an equipment inventory list.
Image, Inc. • Miami, FL Sept. 2007 – Jun. 2008
Technical Support Associate
Provided technical support for photo equipment and maintained the network connection between printers and workstations. Supported Windows workstations and applications.
Ensured optimal printing quality by testing printers and performing daily chemical checks.
Telemax • Banja Luka, Bosnia Dec. 2006 – Aug. 2007
System Administrator
Managed system configuration and maintenance, ensured system and data security, maintained applications and programs, planned/directed upgrades, and tested operations to ensure optimum system functionality.
Successfully monitored network services, performed security audits, and administered Microsoft Windows servers (Active Directory) and workstations.
Digital Ivica • Banja Luka, Bosnia Jun. 2006 – Nov. 2006
Executive Director
Directed business operations in the areas of in finance, administration, communication, and development. Expanded company and hired staff, established strategic partnerships with various companies, and facilitated productive work environments for a team of 12 personnel at three branches.
MKM Telcommunications • Banja Luka, Bosnia Sept. 2005 – Jun. 2006
System Administrator
LRC Credit Bureau • Banja Luka, Bosnia Sept. 2004 – Sept. 2005
System Administrator
EDUCATION
Faculty of Electrical Engineering & IT | Engineer of Computer Technology (not completed)(2000- 2003)
Electro Technical School | Telecommunications & Computer Technology Technician (1996 – 2000)
CERTIFICATES & TRAINING
Presently Pursuing – EC-Council: ENSA (Network Security Administrator) and Comp TIA Security +
Celebrity Cruises, Safety & Business Trainings (2008 – 2014)
MITEL Communications Director (MCD) Certificate for 3300 ICP rel 4.2 I+M Basic Leader (2011)
MITEL NuPoint Unified Messenger Certificate rel 4.1 I+M for the 3300 Leader (2011)
Oxford English Course Certificate (2007)
TECHNICAL SKILLS
IT Management, Data Security, Networking and monitoring, Customer Support
Networking: Ethernet, TCP/IP, DHCP, DNS, ARP, FTP, Telnet, SSH, DSL, Switches (Cisco IOS), SMTP, POP3, NAT, VPN, VLAN, LAN/WAN, Active Directory, PKI, SSL/TLS
OS: Windows Server (2000 – 2008), Windows (2000 – Windows 7), Linux (Redhat, Ubuntu, Gento), OSX Server (10.5 – 10.9), OSX (10.5 – 10.6)
Programming: Basics of HTML, PHP, VBA
PC Hardware: Lenovo, IBM, HP, Dell, etc.
Server Hardware: HP BL460 G5-G7 and Xserver G5-Xeon
Mobile: Android (2.2 – 4.5), iOS (4.x – 7.x), & Windows Tablets/Phones
Printers: HP, Konica, Lexmark
Software: VMware, Microsoft Office, CA Software Delivery & Spectrum Console, Lotus Notes, Various Applications (Antivirus, Antimalware, Memory Analysis, Encryption, Hashing, Remote Control, FTP, Web, Email, SSH, Telnet, File Recovery, Graphic Design)
