I am a loyal and hardworking individual who is able to offer reliability, dedication and commitment to any task that I undertake. I can work well within a team and am used to assuming responsibility and using my initiative to ensure that jobs are completed.
Furthermore, I am competent at multi-tasking and can cope well under pressure. I believe that with these skills, I would be able to excel within this role and maintain the company's high standards.
Excellent communication skills
Willing to work within a team or independently
Punctual, dependable, and reliable
Ability to work on my own initiative
Problem solving
Willingness to learn and develop
Flexible and willing to go the extra mile
Friendly, approachable, and pleasant personality
Bilingual – French and English
Customers Assistant
Assistant Manager
Oct 2015 - Present
ARISE PORT & LOGISTIQUE: Libreville
• Designing, organizing, modifying, installing, and supporting a company's computer systems.
• Identify, diagnose, and resolved issues into computer: hardware and software in such as laptops, Desktops, Printers, Mobile devices, Tablets, etc.
• Deal with software portfolio management and product life cycle management.
• Designs and installs LANs, WANs, Internet and intranet systems and network segments.
• Install support LANs, WANs, network segments, Internet, and intranet systems.
• Install and maintain network and software.
• Analyse and isolate issues.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Identify user needs.
• Determine network and system requirements.
• Maintain integrity of the network, server deployment, and security.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure with technical considerations.
• Perform network address assignment.
• Provide IT asset inventory check & Keep track for equipment movement for entire company by maintaining asset.
• Cable patching, Provide support for Telephony PABX extension creation and troubleshooting.
• Upgrade systems with new releases and models.
• Access point configuration and troubleshooting.
• Maintain 100% information accuracy and ensure they are accord to company policies.
• Alias with users to understand further on the requirements and validate the service request
• Upkeep the storage area and service center in good and clean condition
• Stock/ Consumable management
• Manage and ensure order supplies within budget guidelines of the department
• Process orders and schedule deliveries for supplies, equipment, and services
• Acts in compliance with Data Protection in line with current legislation and corporate policies.
• Promotes a corporate culture based on safety.
• Applies Corporate Principles and Values.
• Support IT Project, including the design and deployment of new IT system and service.
• Access Control Management & CCTV
• Environment:
• Experience with Windows clients and server R2 (2008,2012,2016) Microsoft 365, Microsoft.
• Azure
• Active Directory
• SAP
• Experience with virtual infrastructure and backup system (e.g., VMware-)
• Firewall - Antivirus - VPN)
• OSPF, EIGRP, RIPv2 BGP, MPLS, xDSL, ASDL Fiber; Network, SSL-VPN.
• Cisco-Router (800 ,1100, 1800, 1900, 2900, series, (105 ver. 12. X)
• Switches Cisco (2960s, 3560-C,3750, 3760), Cisco-l05 Switches 9300 Series, SGS00 Series,
• Freelance Trainer
• Jan 2015 - Dec 2015
• Self-Employed • Libreville
• Basic knowledge of switches and routers. Troubleshooting network
• Installation and configuration of computer in virtual using VMware or Virtual Box. Active Directory Configuration.
• Wi-Fi Configuration, Backup & Bandwidth Test.
• IT Technician & French Customer Support
• Jan 2013 - Jan 2015
• VODAFONE: Bangalore, India
• Support call Centre
• Information Centre & Queue Call.
• Complaint support.
• Responsible of application of policy procedure.
• Transfer unresolved tickets to the required departments.
• Routers & switches Configurations.
• Deal with new and old customer for new Services or products.
• Manage the customer list.
• Monitor networks to ensure security and availability to specific customers
• Access point configuration and troubleshooting.
• Support IT Project, including the design and deployment of new IT system and service. Environment
• Cisco: ASR9000, 1800 Series, 800 Series Switches Cisco (2960s, 3750)
• Switches : Juniper EX4300, EX2300, EX4600, EX3400, QFX5100 Séries Routers:Juniper MX204/MX240/MX480,MX10003/MX10008/MX10016,MX2020 SG
• IT Technician
• Aug 2008 - Oct 2010
Global Synoptique • Lome, Togo
• Handled customer complaints with empathy and composure.
• Configuration and Installation of Devices.
• Device’s maintenance.
• Remote control intervention
• Manage Follow-up document
• Monitoring of new developments in the market
• Secretary Assistant
• Jul 2008 - Nov 2008
• Assistant Director• Libreville
• Call reception
• Meeting Organisation - Drafting of letters and minutes of meetings.
• Keeping the Director's diary
• Updating of files.
• Inventory of computer equipment and accessories
• Network cabling
Travelling
Redingote
Cooking
Shopping
