IT Administration & Support

Previous Employment Details:

Assistant Manager
Oct 2015 - Present
ARISE PORT & LOGISTIQUE: Libreville
• Designing, organizing, modifying, installing, and supporting a company's computer systems.
• Identify, diagnose, and resolved issues into computer: hardware and software in such as laptops, Desktops, Printers, Mobile devices, Tablets, etc.
• Deal with software portfolio management and product life cycle management.
• Designs and installs LANs, WANs, Internet and intranet systems and network segments.
• Install support LANs, WANs, network segments, Internet, and intranet systems.
• Install and maintain network and software.
• Analyse and isolate issues.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Identify user needs.
• Determine network and system requirements.
• Maintain integrity of the network, server deployment, and security.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure with technical considerations.
• Perform network address assignment.
• Provide IT asset inventory check & Keep track for equipment movement for entire company by maintaining asset.
• Cable patching, Provide support for Telephony PABX extension creation and troubleshooting.
• Upgrade systems with new releases and models.
• Access point configuration and troubleshooting.
• Maintain 100% information accuracy and ensure they are accord to company policies.

• Alias with users to understand further on the requirements and validate the service request
• Upkeep the storage area and service center in good and clean condition
• Stock/ Consumable management
• Manage and ensure order supplies within budget guidelines of the department
• Process orders and schedule deliveries for supplies, equipment, and services
• Acts in compliance with Data Protection in line with current legislation and corporate policies.
• Promotes a corporate culture based on safety.
• Applies Corporate Principles and Values.
• Support IT Project, including the design and deployment of new IT system and service.
• Access Control Management & CCTV

• Environment:
• Experience with Windows clients and server R2 (2008,2012,2016) Microsoft 365, Microsoft.
• Azure
• Active Directory
• SAP
• Experience with virtual infrastructure and backup system (e.g., VMware-)
• Firewall - Antivirus - VPN)
• OSPF, EIGRP, RIPv2 BGP, MPLS, xDSL, ASDL Fiber; Network, SSL-VPN.
• Cisco-Router (800 ,1100, 1800, 1900, 2900, series, (105 ver. 12. X)
• Switches Cisco (2960s, 3560-C,3750, 3760), Cisco-l05 Switches 9300 Series, SGS00 Series,

• Freelance Trainer
• Jan 2015 - Dec 2015
• Self-Employed • Libreville
• Basic knowledge of switches and routers. Troubleshooting network
• Installation and configuration of computer in virtual using VMware or Virtual Box. Active Directory Configuration.
• Wi-Fi Configuration, Backup & Bandwidth Test.

• IT Technician & French Customer Support
• Jan 2013 - Jan 2015

• VODAFONE: Bangalore, India
• Support call Centre
• Information Centre & Queue Call.
• Complaint support.
• Responsible of application of policy procedure.
• Transfer unresolved tickets to the required departments.




• Routers & switches Configurations.
• Deal with new and old customer for new Services or products.
• Manage the customer list.
• Monitor networks to ensure security and availability to specific customers
• Access point configuration and troubleshooting.
• Support IT Project, including the design and deployment of new IT system and service. Environment
• Cisco: ASR9000, 1800 Series, 800 Series Switches Cisco (2960s, 3750)
• Switches : Juniper EX4300, EX2300, EX4600, EX3400, QFX5100 Séries Routers:Juniper MX204/MX240/MX480,MX10003/MX10008/MX10016,MX2020 SG

• IT Technician
• Aug 2008 - Oct 2010
Global Synoptique • Lome, Togo

• Handled customer complaints with empathy and composure.
• Configuration and Installation of Devices.
• Device’s maintenance.
• Remote control intervention
• Manage Follow-up document
• Monitoring of new developments in the market

• Secretary Assistant
• Jul 2008 - Nov 2008
• Assistant Director• Libreville
• Call reception
• Meeting Organisation - Drafting of letters and minutes of meetings.
• Keeping the Director's diary
• Updating of files.
• Inventory of computer equipment and accessories
• Network cabling