I have over 10 years of IT experience, focusing on the end user. Specialized in several tools and services Open Source, Microsoft and MacOS. Proven experience in implementing incident mgmt tools (OTRS, Jitbit). Extensive experience in end user support and enhancements to customer experience processes. 8 years experience with Linux and Windows server mgmt, including virtualization (VmWare, ProxMox, Hyper-V). Excellent relationship and negotiation skills with clients, colleagues and suppliers. Azure and MS Exchange management.
My main strengths are flexibility, customer focus, oriented to results team commitment and ability to work under pressure.
Qualifications
IT Management CATHO
Computer Maintenance INTEL
People Management CATHO
HP Service Manager YARA
ITIL v4 TRAINNING
SAP MM UDEMY
Microsoft Certified Azure Adm SISNEMA
MAZ800 SISNEMA
Windows Server 2012 SISNEMA
Skills
Flexible
Adaptable
Highly Motivated
Hardworking
Team Work
IT Analyst, Limagrain, trilingual technical support, face to face and remote. AD user's mgmt, Office 365 and collaborative apps (MS Teams) support. Network mgmt and equipment staging. Infrastructure support for all the Limagrain BUs in Latin America. VmWare mgmt, Windows Server mgmt, Structured network cabling, rack and servers installation. CISCO Meraki installation and mgmt.
IT Support Analyst, ActionLaser Eng&Info, active suport for mobile and desktop platform users, face to face and remote. Implantation of Eletronic Registration System, used for traffica control by the highway patrol (Goias State). Elaboration and execution of in-person and remote trainings. ISO 9001 certification.
IT Technical Support. DataEasy, technical support for workstations Windows, Linux and MacOS. Support for mobile users. Installation and maintenance of WAN and LAN networks. Structured network cabling, rack and server installation. Linux and Windows Server mgmt.
*More on request*
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Travel
Self update about new technologies
New Technologies
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Trekking
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