Awarded with a Bachelor of Science Honors Degree in Computer Science and professional experience as an Information Technology Coordinator I have a strong foundation in IT support, systems administration, incident management and change control. I excel in maintaining positive customer relationships and ensuring availability, security and performance of IT services. Proficient in Python, SQL, MySQL, PostegreSQL, DAX,HTML and Networking (CISCO Meraki), I bring valuable technical expertise to drive effective solutions.
Bachelor of Science Honors Degree in Computer Science
Introduction to Cyber Security CISCO
Network Security CISCO
IGCSE ZIMSEC A Levels (8 Points)
IGCSE ZIMSEC O Levels (10 O Levels)
Skills - Networking, Systems Administration, Python, SQL, MySQL, PostgreSQL, DAX, PowerBI
Information Technology Coordinator June 2022 - Current : I am responsible for systems administration, AD administration, network administration, handling IT Service support requests, implementing the incident management process, managing changes in within the IT environment, maintaining customer relationships, ensuring the availability and performance of IT services and identifying and mitigating risks.
Information Technology Assistant November 2021 - May 2022: I was responsible for providing support for the administration and maintenance of organization's systems, including installation, user management, troubleshooting and overseeing the server room. I implemented network security measures, managed user accounts and access controls, performed backups and disaster recovery procedures, collaborated on IT projects and provided technical support to end users.
Information Technology Intern September 2019 - September 2020
:I managed and maintained the organization's IT infrastructure, provided technical support to end users, resolved network connectivity issues, implemented IT security policies, delivered user training sessions, conducted vulnerability assessments, and managed vendor relationships.
I enjoy exploring various sites with waterfalls and immersing myself in nature. Additionally, I also find fulfilment in reading novels. I find novels a great way of escaping into captivating stories and expanding my knowledge and imagination.
