I would be delighted to be considered for any of the positions indicated in my profile ( IT, Customer Service, Admin, etc ). As an ambitious and hard-working candidate, I know that I can step into the role and make a positive impact on the company's goal. I do not only developed strong computer and IT skills, I also took it upon myself to learn and gain experience in customer service support. I enjoy working both solely and collaborating with teams to achieve exceptional results, and through several targets; I have honed my skills and abilities.
I would be delighted to continue my professional development as a FULLY REMOTE WORKER for my role . I'm available to commute for trainings and meetings when required.
If given the opportunity, I know I could bring value to the team . After reviewing my CV and profile, if you'd like to discuss other opportunities that matches my skills and experience, please don't hesitate to contact me .
A-LEVELS: TECHNICAL SUPPORT FUNDAMENTALS - YEAR 2022
A-LEVELS: OPERATING SYSTEM & COMPUTER NETWORKING - YEAR 2022
BACHELOR OF SCIENCE: COMPUTER SCIENCE - YEAR 2016
DIPLOMA OF HIGHER EDUCATION : MICROSOFT - YEAR 2010
HELP DESK/ICT & ADMIN
MOAB ENTERPRISES - LAGOS, LAGOS NIGERIA
02/2021 - 06/2022
- Worked closely with end-user to assess business requirements, support change and deliver high-quality customer experiences
- Communicated technical concepts to customers clearly by phone, email and chat
- Supported out-of-hour service by working unsociable hours on-call
- Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
-Provided technical support throughout development phases of new products .
DIRECTOR
ISHOLA A.D PROPERTIES NIG LTD, MOWE , MOWE. NIGERIA
02/2016 - 01/2021
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives
- Employed speedy diagnosis techniques across software issues, achieving outstanding first time resolution rates.
- Developed solutions for critical software issues guiding customers through bug fixes and reactive maintenance
- Employed advanced trouble-shooting and expert application knowledge to solve system user interface problems.
- Interpreted underlying risks, business needs, client requirements cost structures to increase forecasting accuracy.
I enjoy reading, writing, games, soccer, football, ice-skating
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