I am an experienced and passionate IT professional with a strong background in project management, operations, and customer support. With over seven years of industry experience, I have successfully led B2B engagements, tracked and managed business operations and projects, and guided process enhancement initiatives.
I hold a Bachelor's degree in Telecommunication and Information Engineering, along with certifications in Project Management Professional (PMP) and PRINCE2 Agile Foundation and Practitioner.
My expertise lies in strategic planning, customer relationship management, problem-solving, and analytical thinking. Throughout my career, I have achieved significant results, such as customizing card products and solutions leading to an increased customer base by 24% and improving service quality by 33%.
With my skills and qualifications, I am ready to drive successful project executions and contribute to the growth of organizations.
Bachelor of Science in Telecommunications and Information Engineering, Jomo Kenyatta University of Agriculture and Technology, Kenya
Project Management Professional (PMP), Project Management Institute
PRINCE2 Agile Foundation and Practitioner, PeopleCert
Certificate of Data Science, Strathmore University, Kenya
Operations Compliance Analyst, Processing Services Ltd (Vivo Energy Engagement) - June 2022 to date
Card Operations Support, Processing Services Ltd (Vivo Energy Engagement) - April 2015 to May 2022
IT Support Assistant, Vivo Energy Kenya Ltd - September 2014 to April 2015
In my leisure time, I have a strong passion for outdoor activities such as hiking, pushing my limits in triathlons, and practicing martial arts. I also find great joy in expanding my knowledge through reading books by diverse authors including Robert Greene, Tim Grover, Conn Iggulden, and J.K. Rowling, among others.
I am particularly interested in exploring topics related to personal development, health, and optimal habits for eating and sleeping. To further enrich my understanding, I actively engage with podcasts, articles, and blogs on these subjects.
Additionally, I am a sports enthusiast, closely following football and boxing.
