I have good communication skills, I can listen and explain issues to customers to their satisfaction, I don't give up when resolving an issue or researching for a customer, I have IT troubleshooting skills which enables me to identify a problem and find a solution for that problem. I can work with a team or alone under minimum supervision.
IT Ticketing System (Spicework)
Desktop Application (Ms Word, Excel, PowerPoint, Outlook)
Office 365 Management
Active Directory User Management
Verbal and Written Communication Skills
Data Entry Operator - Alliance Food Company LLC - Dubai - Dec 2020 - Nov 2022
IT Helpdesk Officer - SGS Kenya Limited - Kenya - May 2014 - Dec 2020
IT Resource Person - Bandari Collage - June 2018 - April 2020
Traveling
Cycling
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