I have experience in Systems Engineer and IT Support for the past 03 years with the ERP software and manufacturing company and I would like to make a valuable experience in my career.
After the experience of my previous skills, I have advanced knowledge in IT technical support capacity, resolving customer ended issues from the ticketing systems, working with ITIL Infrastructure and good understanding about the customer's issue. I have professional skills as below.
- working as 24*7 support
- Have knowledge in Azure Cloud concepts
- Have basic knowledge of Oracle
- Managing daily operations of the customer and attending the customer call
In addition, I have an education level background with a degree in Information Technology with a unspecialization in Computer Systems & Network Engineering.
Bachelors degree in Information Technology specialization in Computer Systems & Network Engineering
IFS R&D PVT LTD Sri Lanka - Working as a Systems Engineer (Maintaining IFS Applications ver9,10 and given 24*7 support. Experience in Azure Cloud and Oracle Cloud Database)
Midas Safety Sri Lanka - Worked as IT Support Intern (Documentation process, handling L1/L2 Support, maintaining all physical IT equipment)
Cricket
Cycling
Trading in Share Market / Stock Exchange
