PMP – Project Management Professional training from “Bangalore Chapter”
ITIL v3 – Foundation Level Certified
ISO27001 (BS7799) – ISO Certified Lead Implementer
CEH – Certified Ethical Hacker
JNCIS SEC – Juniper Networks Certified Internet Specialist (Junos Security)
JNCIS FWV – Juniper Networks Certified Internet Specialist (Firewall/VPN)
JNCIS SSL – Juniper Networks Certified Internet Specialist (SSL VPN)
JNCIA IDP – Juniper Networks Certified Internet Associate (IDP)
CSSA – Certified Sonicwall Security Administrator
CCNA – Cisco Routing & Switching Training from “Networking Institute”, Bangalore
IBM Singapore Pte Ltd.,
(Contract – Encora Technologies Pte Ltd.) Apr 2016 – Till Date
Manager – Network & Security Service Delivery
Managing IT Operations involving Network & Security Infrastructure of Singapore Government Agency (Land Transport Authority - LTA) representing IBM Singapore, with a strong team of 5 Engineers. Driving IT Projects & Service Delivery in-terms of Network Security Designing. Proof-of-Concept (POC), Implementation and operations support of Networking & Security Products includes Juniper, Cisco, Palo Alto, Checkpoint, McAfee & Fortinet products / solutions at various sites.
Profile
INFORMATION TECHNOLOGY & SECURITY PROFESSIONAL
IT Network & Security Professional over 15 Years of professional experience with notable success directing a broad range of corporate IT & Security initiatives while participating in Auditing, Planning, Designing and Implementation of information Technology & Security Solutions in direct support of business objectives and closely working with VP & IT Vertical Heads to propel the organization to delivery excellence.
Information Security Audit
• Information Security Audit w.r.t Network Gateway Devices & Servers with various Platforms, Penetration Testing & Vulnerability Assessments.
• Information Security Risk Assessment / Impact Assessment, Risk Mitigation & Remediation, Configuration Review & Analysis of Network Gateway Devices on various platforms.
• Policy Planning / Implementation, Analysis & Reporting
IT Operations Support
Demonstrated capacity to Plan & Implement innovative security products that drive awareness, decrease exposure, and strengthen organizations.
Outstanding leadership abilities; able to coordinate and direct all phases of technical support based efforts while managing, motivating, and leading technical support teams.
Adept at developing effective security policies and procedures, project documentation and milestones, and technical/business specifications.
Core Competencies
Network & Systems Security, Pre & Post Sales Technical Support, Pro-Active Technical Services – Bug Scrubs, Software Upgrade Recommendations & Documentation.
* Networking Skills: LAN/WAN, TCP/IP, Firewall, VPN, Routing, Switching, Wireless, UTM, High Availability, Load Balancing, Intrusion Detection & Prevention, Remote Access, Log & Debug Analysis.
* Security & Networking Products: Juniper’s SRX, NetScreen, SSLVPN & IDP, Cisco ASA, Checkpoint UTM, Fortinet’s FortiGate, DELL SonicWALL–UTM, WatchGaurd–UTM, Juniper’s M-Series Routers and EX-Series Switches, Cisco’s 3000 Series Routers and switches, Belkin Wireless Routers / Access Points, McAfee & Norton Gateway Anti-Virus/Anti-Spam, F5 Load Balancing, Packeteer’s Bandwidth Management.
* Tools: Ethereal, WireShark, PC Anywhere, GoToMy PC, Norton Ghost, Nessus Scanner, Nmap, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Microsoft Windows® operating systems from 95 on, Mac OS
Education & Qualifications
Bachelor Degree in Computer Applications
MADURAI KAMARAJ UNIVERSITY – Madurai, India
Professional Training
PMP – Project Management Professional training from “Bangalore Chapter”
ITIL v3 – Foundation Level Certified
ISO27001 (BS7799) – ISO Certified Lead Implementer
CEH – Certified Ethical Hacker
JNCIS SEC – Juniper Networks Certified Internet Specialist (Junos Security)
JNCIS FWV – Juniper Networks Certified Internet Specialist (Firewall/VPN)
JNCIS SSL – Juniper Networks Certified Internet Specialist (SSL VPN)
JNCIA IDP – Juniper Networks Certified Internet Associate (IDP)
CSSA – Certified Sonicwall Security Administrator
CCNA training from “Mohan’s Networking Institute”, Bangalore.
Professional Experience
COMTEL SOLUTIONS PTE LTD, Singapore
Jun 2015 – Till Date (Contract assignment)
Manager / Sr. Technical Lead – Network Security
Working with a client site (NCS – Singapore) of Comtel Solutions in Singapore on Employment Pass Status, primarily Driving IT Projects in-terms of LAN Remediation, Network Security Designing, Implementation and operations support of Networking & Security Products, includes Juniper, Cisco, Checkpoint, Palo Alto, McAfee Side Winder, Sonicwall & Fortinet products / solutions at various client sites.
Enstage Software Pvt Ltd.,
Jun 2014 – Jun 2015 (Contract assignment)
Sr .Manager – Information Technology
Managing IT Vertical consisting of teams – IT Infrastructure, IT Security, Network & Security Operations Center. Closely working with VP & IT Vertical Heads to propel the organization to delivery excellence.
Key Responsibilities
• IT Audits & Security Compliance
a. Spearheaded Regular Quarterly Audits (Network & Servers)
b. Vulnerability Assessment / Impact Analysis
c. Risk Mitigation & Remediation, Penetration Testing
d. Configuration Review & Analysis of Network Gateway Devices
e. End-Point Audits (70 Servers Windows / Linux OS platforms)
f. Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP) Plans for corporate sites throughout Bangalore & Mumbai in India
Operations Management
• Good understanding of delivery processes of BFSI industry
• IT Infrastructure Development and Management
• Data Centre Design & Implementation
• Cloud Infrastructure Design & Implementation
• IT integration
• Vendor Identification and Management
• Process & People Management
• Define and drive SLAs and key outcome governing engagements
• Adopt best practices for successful delivery
IT Network & Security Consulting Practice
Dec 2012 – May 2014
Driving IT Projects in-terms of Information Security Audits, Network Security Designing – High Level (HLD) & Low Level (LLD) Designing, Implementation and Training of Networking & Security Products, includes Juniper, Cisco, Sonicwall, Checkpoint, Fortinet & Watchguard product lines and VPN solutions at various client sites.
JUNIPER NETWORKS, Bangalore, India
Jun 2008 – Nov 2012
Product Consultant – Advanced Services
Reviewing requests coming from key customer accounts or internal teams and ensure that the requisite information for creating the service deliverable is available. Providing Pro-Active Technical Services by means of Product Issue Impact Reviews, Software Upgrade Recommendations & Case Analysis w.r.t to the deliverables on Juniper’s NetScreen, SRX, SSLVPN & IDP Network Security products.
Key Responsibilities:
Collaborating with various cross-functional virtual teams to create and deliver the results. Also owning various tasks related to service creation and service delivery for new service deliverables that will be defined by the Practice Development team on an ongoing basis.
Creating service deliverable using the recommended tools, methodology and approach in a timely manner to meet the service level agreements defined.
Responsible for providing Pro-Active Technical Services by means of Product Issue Impact Review Reports, Software Upgrade Recommendations & Case Analysis w.r.t to the deliverable on Juniper’s NetScreen, SRX, SSLVPN & IDP Network Security products, respond to any questions from the Service Delivery teams.
Act as a subject matter expert (SME) for the service deliverable w.r.t Juniper’s NetScreen, SRX, SSLVPN & IDP Network Security products.
Responsible for Firewall Configuration and Change Management activities for corporate customers w.r.t to Product Migration Projects.
Pre-Upgrade activities, which includes study of Firewall Policies, VPN, User Access and various other configurations objects, identification of objects/changes, which will have error free migration to recommended software upgrade.
Responsible in owning various tasks related to service creation and service delivery for new service deliverable that would be defined by the Practice Development team on an ongoing basis.
Actively respond to any Technical concerns / questions from the Service Delivery Consulting teams & Customers.
Reviewing technical requests coming from key customer accounts OR internal teams and ensure the requisite information for creating the service deliverable is available.
Create & maintain project documentation including issue trackers, delivery trackers & resource utilization.
Responsible in identifying the right talent during hiring process along with the Advanced Services Management team.
Provided Technical and Process training for the newly hired technical manpower resources w.r.t Juniper’s Network Security Products which includes Firewall/VPN, SSLVPN & IDP Solutions.
Active Participation in Process fine tuning for the Advanced Services Delivery Team along with Process Documentation Team.
Active participation in Service Delivery hand over Call with the Customers along with Consultation Teams.
DELL SONICWALL, Bangalore, India
Oct 2007 – May 2008
Sr. Product Support Engineer (Level 3)
Provided comprehensive remote support for international customers for UTM products for key accounts of all sizes. Worked with management team to drive technical competence across support center and build the next generation technical leadership. Responsible for disseminating technical information to partners and escalating support for the Level-1 and Level-2 Technical Support Engineers. Developing tools for Global Technical Support and for PDIO delivery of security services and Security audits/assessments. Working with management to define the tactical initiatives and drive incremental changes to improve operational efficiency.
Key Responsibilities:
Responsible in providing highest level (Level 3) Technical support to Gold, Silver & Medallion partner and customers Worldwide on SonicWALL’s Firewalls, VPN & Gateway Security Solutions.
Responsible for handling and resolving escalated technical issues from Level-1 and Level-2 Technical Support Engineers.
Assisted enterprise customers with deployment of SonicWALL UTM gateway solutions, includes SonicWALL’s firewall/VPN, Gateway Anti-Virus & Anti-Spam, High Availability (WAN / Device Fail-overs), Load Balancing, Bandwidth Management, Intrusion Detection & Prevention Solutions.
Responsible for replicating high level escalated technical issues in test lab environment.
Identifying and Reporting Software/Hardware bugs in the internal bug system – SonicDTS and regular follow-up on the reported bugs with development teams.
Active participation in the Bug review meetings along with the Engineering and Quality Assurance teams for prioritizing the fixes of critical bugs in SonicOS firmware.
Participated in Bug review meetings with Engineering and QA teams for prioritizing the fixes of P1 bugs in SonicOS firmware.
Reviewing and writing Technical Knowledge base (KB) articles w.r.t to SonicWALLS’s Network Security Products and Solutions.
Responsible in identifying the right talent during hiring process along with the Technical Support Management team.
Actively provided Technical and Process training for the newly hired technical support engineers w.r.t SonicWALL’s Network Security Products which includes Firewall/VPN, SSLVPN & IDP Solutions.
MIEL e-SECURITY, Bangalore, India
Feb 2007 – Oct 2007
Assistant Manager
Solution Designing, Architecting, Pre & Post Sales Technical Support consultation to key customers of all sizes w.r.t to MIEL’s Network Security Product Vertical. Handled Technical Escalations on Firewalls, IDS/IPS, SSL VPN devices, Content / email Filtering, e-mail / Gateway Security, Encryption, Bandwidth Management & Anti-Virus Solutions.
Key Responsibilities:
Active participation in Network Security Audit Project, completed Gateway & Client level Network Security Audit at various client sites in US and South Africa for MIEL’s Clients. Performed Vulnerability Assessment, Configuration Analysis and Corrections on the Network Gateway Devices and end point hosts.
Performed the following audit activities:
a. Vulnerability Assessment
b. Penetration Testing
c. Configuration Review & Analysis
d. Performed audit on Network Gateway Devices Configuration
e. Audit end point hosts on Windows Platform
Assisted enterprise domestic customers with on-site deployment of WatchGaurd, Checkpoint, Fortigate make of UTM gateway solutions, includes firewall/VPN, Gateway & End-Point Anti-Virus & Anti-Spam, High Availability (WAN / Device Failovers), F5’s Load Balancing, Packeteer’s Bandwidth Management and UTM Intrusion Detection & Prevention Solutions.
Responsible in providing POC – Proof of Concept and Product Demonstration as part of pre-sales activities.
Responsible for handling and resolving the escalated technical issues from the on-site Technical Support Engineers w.r.t Network Security products partnered by MIEL with various OEMs which include CheckPoint, WatchGaurd, Cyberoam, Fortinet, RSA, McAfee, Symantec & IBM-ISS.
Efficient Team Management, Identifying Manpower Requirements in accordance with National Technical Manager and Training Need Identification for the Engineers.
Spearheaded and effectively managed day-to-day Operations of the Technical Support Team in Bangalore location with a team size of 10 Technical Support Engineers.
VINCITI NETWORKS, Bangalore, India
Jun 2004 – Aug 2006
Team Leader
Provided comprehensive remote support for domestic and international customers for UTM products of Sonicwall for key accounts. Handled a team of 10 technical support engineers, involved in People Management by means of governing their daily technical support activities.
Key Responsibilities:
As Technical Support Partner for SonicWALL INC., in India, responsible for handling and resolving the escalated technical issues from the Level -1 and Level – 2 Technical Support Engineers in the Team.
As a Team Lead, Handled a team of 10 technical support engineers, involved in People Management by means of governing their daily technical support activities.
Managed day-to-day Operations of the Technical Support Team, by means of achieving SLA, FDR, C-SAT & other Operational Metrics.
Efficient Team Management, Identifying and retaining the best talent, Knowledge enhancement of the Engineers through technical trainings.
Responsible in identifying the right talent during hiring process along with the Technical Support Operations Management team.
Prior to promotion, worked as a Senior Technical Support Engineer, provided Remote Technical Support to Gold, Silver & Medallion customers Worldwide.
Effectively assisted enterprise customers with deployment of SonicWALL UTM, Firewall, VPN & gateway solutions.
Configuring and Troubleshooting Firewall, VPN Interoperability between SonicWALL and other 3rd party firewalls and VPN devices. ViewPoint, an SNMP based Network monitoring software in major networks, SonicWALL’s high Availability – WAN Fail-over and Hardware Fail-over features which prevents Network Down-Time by providing redundancy and Load Balancing feature on the major networks to share / balance traffic through firewall.
MICROLAND, Bangalore, India
2003 – 2004
Technical Support Engineer
Provided remote support for international customers on Wired, Wireless Routers and Access points of Belkin for small & medium customers.
SPRINT RPG, Bangalore, India
2002 – 2003
Consultant – Customer Support
Provided on-site support for domestic enterprise customers on Sprint’s (ISP) Proprietary Messaging Software on X.25 network – Sprint Mail for Dos/Win/NT/Unix & Mac Operating Systems, CC-Mail & MS-Mail in Shared and Non-Shared Network Environment. Active participation in Pre-Sales and Post-Sales support.
