A dynamic and versatile professional with a 3 year diploma in Hospitality Management, complemented by a solid 10 year track record in the IT industry. Holds ITIL 4 and Azure certifications, demonstrating a strong grasp of IT service management and cloud solutions. Combines a unique background in hospitality, providing a customer centric approach to IT solutions. Proven to manage complex IT projects, streamline operations, and improve service delivery. Adept at leading teams, managing stakeholder expectations, and driving continuous improvement. Seeking to leverage these skills in a challenging and progressive role.
I have done ITIL 4, AZ900 & AI900 certifications and have close to 11 years of experience in ITIL and Cloud Ops. I have also done my Linux basic certifications and have L1/L2 experience while i was working with IBM India.
Worked with Minacs as their process associate from 2010 to 2011, then IBM Daksh as their Operations CRM from 2011 to 2013, then joined IT industry and started working as Incident Manager in IBM India and Kyndryl Solutions. Currently working in Cognizant as their ITSM Lead.
I like driving so during my off duty i take my family for a ride, I love listening to music and sometimes singing too, sometimes i cook for my wife and kid when i am having my free time.
