Hello, I am a dedicated IT tech support specialist with a passion for delivering exceptional customer service and solving complex technical issues. I have a proven track record of handling critical incidents, preventing significant losses, and impressing IT administrators with my innovative and effective solutions. Over the past 11 months, I have consistently delivered top-notch performance and received accolades for my swift resolution times. Notably, I achieved a record time of 2.54 seconds for MFA and O365 ticket resolution, showcasing my expertise in various technologies such as AD, Azure AD, O365, BYOD, Zscaler, VPN, Proxy, Hardware & Software. I am committed to continuous learning and possess excellent communication skills, thriving both under pressure and in collaborative environments. I am seeking an opportunity with a reputable and forward-thinking company that values its customers and employees and seeking visa sponsorship. Additionally, I am open to relocation and can provide necessary documentation, such as family members BSN & SSN numbers, for accommodation in Gouda, Netherlands & OR, USA. I am confident that I can contribute significantly to your company's IT operations.
OS- Windows & MAC
Ticket- SNOW, JIRA Confluence (Beginner)
VDI- VirtualBox, VMWare, Hyper-V, AWS AppStream & Workspace, Citrix Receiver & Workspace
VOIP- Genesys, Max agent, CISCO
Enterprise- O365, G Suite, Zoho
Directory- AD & MS Azure
VPN- Cisco Anyconnect, Global Protect, Fortinet
MFA- Google, MS, Ping ID
Commands- cmd & terminal
Technical Support Engineer-II Mphasis LTD [ 06/2022 – Current] Country- India
• Assisted users who are located around the world such as EMEA, APAC, etc
• 100% CSAT result delivery with technical & soft skills.
• Experience in handling 4000 tickets which i receive via calls & chats.
Personal Training Homelab using VMWare, Hypervisor, VBox [ 01/2019 – 05/2022]
• Using VMWare built AD, DNS & DHCP Server in Server 2xxx.
• Converted workgroup PC into domain-controlled PC; allotted static & Dynamic IP (A,B,C).
• Enable/Disable users, Create/Delete groups, HTTP codes(2xx,3xx,4xx)
• Promoting cyber consciousness among the LGBTIQA+ community through the use of social media platforms.
• Fostering awareness about anti-social behavior among potential change-makers (students).
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