Education
— 1997 – 12 Year – Escola Secundária Gama Barros
— 2000 – MCSE – Inete
— 2001 – Altitude Software Contact Center – Altitude
— 2006 – HP Storage Data Protector – HP
Technical Skills
Main Technical Skills
Technical skills with level 4 & 5:
Windows – Office – Altitude – Veritas – Remedy –Wireless – ADSL – TCP/IP – Nagios – Ethernet – Remote Desktop – DameWare – Team Viewer – VNC – GhostServer – Willy – What´s Up Gold
Note: The level of competence is measured on a scale of 1 to 5, where 1 is Poor and 5 is Excellent.
1 – Basic 2 – Moderate 3 – Good 4 – Very Good 5 – Excellent/Coach
Network &Telecom
Description Level Experience (years) Professional or Academic/Personal
TCP/IP 4, 16 Professional/Academic/Personal
Ethernet 4, 6 Professional/Academic/Personal
IPV6 2, 1 Professional
IPTV 2, 2 Professional
DNS 3, 3 Professional/Academic
VPN 2, 1 Professional
Network GPON 2, 2 Professional
VoIP 2, 2 Professional
ADSL 4, 6 Professional
Wireless 4, 8 Professional
DHCP 3, 3 Professional/Academic
Altitude 5, 2 Professional
Security
Description Level Experience (years) Professional or Academic/Personal
Antivirus 3, 5 Professional
Systems Administration
Description Level Experience (years) Professional or Academic/Personal
Active Directory 3, 4 Professional/Academic
Firewall ISA Server 2, 2 Professional
Citrix 3, 3 Professional
Nagios 5, 5 Professional
What’s Up Gold 5, 4 Professional
Remote Desktop 5, 5 Professional/Academic
Dameware 5, 3 Professional
Veritas 4, 3 Professional
Team Viewer 5, 3 Professional/ Personal
VNC 5, 3 Professional/ Personal
Symantec Backup 3, 2 Professional
Hp Service desk 1, 0 Personal
HP Dataprotector 3, 2 Professional
Scom 3, 2 Professional
Tivoli 3. 2 Professional
Database
Description Level Experience (years) Professional or Academic/Personal
Oracle 2, 6 Professional
SQL Server 3, 8 Professional
DB2 2, 1 Professional
Operating Systems
Description Level Experience (years) Professional or Academic/Personal
Linux 2, 2 Academic/Personal
Windows (95,98,NT,2000,xp,Vista,win7,win8) 5, 16 Professional/Academic/Personal
Unix 2, 7 Professional
As/400 2, 1 Professional
Os/390 2, 1 Professional
Server Systems
Description Level Experience (years) Professional or Academic/Personal
MS Exchange 3, 5 Professional/Academic
Windows (NT,2000,2003,2008,2012) 3, 7 Professional/Academic/Personal
Applications
CMS & ECM
Description Level Experience (years) Professional or Academic/Personal
Documentum 2,0 Personal
Kofax 2, 2 Professional
Filnet 2, 3 Professional
Macromedia Flash 2, 0 Personal
PhotoShop 2, 3 Personal
EAI
Description Level Experience (years) Professional or Academic/Personal
Tibco 3,4 Professional
CRM
Description Level Experience (years) Professional or Academic/Personal
Siebel 3, 6 Professional
Business Intelligenc
eDescription Level Experience (years) Professional or Academic/Personal
Datastage 2, 3 Professional
Microstrategy 2, 2 Professional
Hyperon 2,2 Professional
Billing
Description Level Experience (years) Professional or Academic/Personal
Geneva 3, 6 Professional
Bdcup 2, 3 Professional
Datawherehouse 2, 3 Professional
ERP
Description Level Experience (years) Professional or Academic/Personal
SAP 3, 8 Professional
Specific
Description Level Experience (years) Professional or Academic/Personal
Crystal Reports 2, 2 Professional
Remedy 4, 16 Professional
Lotus Notes 3, 2 Professional
Ms Project 2, 2 Academic
Control M 3, Professional
Cubos Olap 2, 1 Professional
Microsoft EPM 3, 4 Professional
Compass 2 ,1 Professional
Willy 4 1 Professional
Amadeus 2, 1 Professional
Office 5, 16 Professional/Academic/Personal
Inform 2, 1 Professional
Filezilla 3,2 Professional
Putty 3, 3 Professional
Hermes 2, 1 Professional
Gsu 2, 3 Professional
Portal PosVenda 2, 3 Professional
GhostServer 4,3 Professional
Harvest 2 2 Professional
Note: The level of competence is measured on a scale of 1 to 5, where 1 is Poor and 5 is Excellent.
1 – Basic 2 – Moderate 3 – Good 4 – Very Good 5 – Excellent/Coach
Career Summary
Company: Novabase
Client: BES Sector: Banking
Date: 2013 – 2014
Project Scope: Systems Operations
Project Contribution: Monitoring and troubleshooting Scom, Nagios and Vcops
Verification of backups and recovery on NetBackup
Criticality control, referrals and resolution of tickets on Remedy
Software upgrades and verification of services on servers (2003,2008,2012)
Control of the rectification faults on Printers
Upgrade versions in several applications
Reporting errors for the 3rd line by email or phone
Function: System Operator
Technologies used: Remedy, Scom, Control M ,Tivoli, Nagios, Windows Server, NetBackup, Office and several applications of the client
Company: Italent
Client: TAP Sector: Aerospace
Date: 2012 – 2013
Project Scope: Systems Operations
Project Contribution: Review, analysis, monitoring and verification Control M
Monitoring and troubleshooting SCOM, What’s Up Gold, Compass, Tivoli, Sibs and Willy
Resolution of tickets on Remedy
Performing works of support unlock users, printers, reset of passwords, etc. in Mainframe, Windows, and Citrix.
Monitoring, verification and troubleshooting in Proxies, Routers, Firewalls and Switches
Verification and monitoring in Mainframe
Review, execution and troubleshooting in Amadeus, Hermes, Compass, etc.
User administration in SAP in all environment‘s
Services administration and components on servers
Control of remote software installation on the entire company IT park
Reporting errors for the 3rd line by email or phone
Function: System Operator
Technologies used: Remedy, Scom, What’s Up Gold, Compass, Willy, Control M , Windows ,Windows Server, Sap , Mainframe, Hermes, Amadeus, Tivoli, Citrix, Office and several applications of the client
Company: Olisipo
Client: TMN Sector: Telecommunications
Date: 2008 – 2011
Project Scope: Support
Project Contribution: Review and verification of application problems in BD Cell Phone
Analysis of problems in implementing Geneva
Resolution of tickets in Siebel and Remedy
Support of the application Remedy and Xamix
Review and troubleshooting on applications SapR3, Clip, Gsu, Cims, Sirel, LeadTracking, Geca, Sintra, Sigra, Portal PosVenda, CRM, Click, Siebel, etc.
Review and troubleshooting of financial problems
User Administration in SAP in all environments
Reporting errors for the 3rd line by email or phone
Function: Support Application Team
Technologies used: Remedy, Sintra, Siebel, Unix, SapR3, Cims , Gsu, Portal PosVenda, Sql, sirel, LeadTracking, Geca, Sigra, CRM, Click, Siebel and Office
Company: Olisipo
Client: PTSI Sector: Telecommunications
Date: 2005 – 2008
Project Scope: Systems Operations
Project Contribution: Team coordination
Fill status reports of several applications
Administration of Backups
Monitoring jobs Sap
Software upgrades and verification of services on servers
Verification, execution of services in several applications (Bdcup, DataWhereHouse, Ptdocnet, Artt, FacSys, etc)
Monitoring Nagios and What’s Up Gold
Reporting errors for the 3rd line by email or phone
Function: System Operator / Team Leader
Technologies used: Veritas, Dataprotector, Bdcup, Control M, Datawherehouse, Office, Nagios, Siebel, Sap R3, Remedy, Windows e Windows Server, Vbscript, Unix, What’s Up Gold, and several applications of the client
Company: Rumos
Client: Caixa Geral de Depósitos Sector: Banking
Date: 2004 – 2005
Project Scope: Roll Out
Project Contribution: Team coordination
Installation and configuration of desktops, servers, cables, printers, telephones, consoles and scanners in the Caixa Geral de Depósitos
Function: 2nd Line Support – Field Base / Team Leader
Technologies used: Windows e Windows Server
Company: GlobalSoft
Client: Several Sector: Health / Government
Date: 2003 – 2004
Project Scope: Support
Project Contribution: 2nd line support at several institutions
Training clients regarding software provided by the company
Function: 2nd Line Support – Field Base / Trainer
Technologies used: Windows e Windows Server, Office, Sql Server and several applications of the client
Company: Compuquali
Client: Vodafone / Tranquilidade / HP / Alcatel Sector: Telecommunications / Insurance /Services/Telecommunications
Date: 2001 – 2003
Project Scope: Support /System Administration
Project Contribution: 1st line and 2nd line support at Vodafone
Administrator at Tranquilidade
Manager stock at HP
Support 2nd at Alcatel
Function: 2nd Line Support – Field Base / Administrator/ Manager
Technologies used: Veritas, Windows, Windows Server, Remedy, Office , CAT, Easyphone, Sql Server ;GhostServer /client, Lotus Notes Client /Server, Dameware and several applications of the client
Company: Imediata – Amorim Group Company
Client: Several Sector: Banking
Date: 2000 – 2001
Project Scope: Support
Project Contribution: Installation of desktops hardware and software
Mounting Kiosk Multimedia in several branches of Caixa Geral de Depósitos, Chamber of Lisbon and Porto and other institutions
Installation and Network Settings update their Carnet in several agencies of Caixa Geral de Depósitos
Function: 2nd Line Support – Field Base
Technologies used: Windows, Windows Server, Office, Sql Server and several applications of the client
Company: Luma
Client: BCP / Edifer Sector: Banking
Date: 1999 – 2000
Project Scope: Support
Project Contribution: 1st line and 2nd line support at Edifer
2nd line support at Banco Comercial Português
Function: 2nd Line Support – Field Base
Technologies used: Windows, Windows Server, Remedy, Office, GhostServer / client, Rumba, Lotus Notes client and several applications of the client
Company: Genesis
Client: Genesis Sector: Insurance
Date: 1998 – 1999
Project Scope: Support
Project Contribution: Document Scanning
Optical and Physical File
Participation in the structure of the Call Centre and computer work
Function: Document Controller
Technologies used: Windows, Office, As400 and several applications of the client
