A highly motivated and results-oriented ICT profesional with a strong passion for harnessing cutting-edge technology, innovation, and resilience to drive strategic business and organizational mission.Offering over 5 years of experience in delivering exceptional IT support service delivery across diverse cross functional IT environment.
Demonstrated ability to effectively troubleshoot an dresolve technical issues promptly with proficient in systems networking, systems administration, cloud computing infrastructures, and delivering top-noth end -user customer support services.
I come with a deep understanding of ITIL principles an dIT service delivery management, coupled with adaptability in a fast-paced and dynamic work environment. I am a didicated collaborative team player woth excellent independent working skills. Committed to leveraging technologies, in all areas of cloud computing solutions, CRM and ERP systems, networks, system administration, end-user/customer support, sales and digital marketing expertise to propel any business and organizational sucess.
IT Service Delivery: Proven ability to provide It technical support for different systems
Cloud Infrastructure: Proficient in working with leading cloud solution platforms such as AWS, Microsoft Azures, GCP among others.
ITIL principles: Souns understanding of ITIL frameworks and best practices for IT service management, change management, vendor management and IT service level agrements delivery.
Customer Support Service: Strong focus on delivering exceptional customer servce, ensuring customer satisfaction and resolving issues effectively.
Systems and Networks: Proficient in managing and maintaining of networks infrastructure. including LAN, WAN, and firewalls.
Software Engineering: ;Knowledge in software applications development methodologies and programming framework languages including langueges like PHP, Python, Javascript etc.
Digital Marketing: Experience in digital marketing strategies and tools,, includig social media marketing, search optimization (SEO), e-mai marketing an data analytics.
Kenya Community Development Foundation- Programme Officer TechSoup Kenya & IT, May 2022 - Present
Kenya Community Developmet Foundation- ICT Support and Digital Customer Service TechSoup Kenya. April 2021- April 2022
Sunvait Network Limited- IT Technical Support & Customer Service Support, June 2020- Jan 2021
Great skills in It service delivery, project management, business development, IT operations, customer support, sales and digital marketing.
Hobies in research, technology Innovations volunteering and hiking project and activities.
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