A proven IT support technician, skilled in customer service and ticketing systems, and an expert in troubleshooting computer hardware and software issues in customer-focused environments. Possess comprehensive knowledge of standard operating systems, networking protocols, and technical problems. Creative technical support representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction
IT Support Fundamental Certificates:
Configure active directory accounts and troubleshoot hardware from a remote location using Mantis and Quick Assist.
Documented work was performed for metrics in Snipe-IT and troubleshooting Microsoft, Android, and proprietary software.
Bits and bytes of networking
managed network and system performance, conducting troubleshooting, security patching, and maintenance.
oversaw IT department operations and training.
led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Awarded with Higher National Diploma in Computer Science
Traveling, playing football, reading, making new friends, being interested in learning new things, exploring different opportunities that help me learn and grow, and trying new things Leading projects into succession and completion, I am a great team player and I find pleasure in helping others resolve issues
