I am a strong communicator and an excellent collaborator who focuses on problem solving and achieving value for my employer. I have extensive experience working to deliver results and meeting deadlines in a busy and demanding ICT environment where attention to detail and meeting client expectations is paramount.
Through out my career, I have used my innovation and creativity to build a strong implementation idea in the Change,Incident, Request and problem management in delivering the ITIL processes. These experiences have strengthen and enhanced my knowledge and skills in network troubleshooting and implementation.
Also, my practical working experience spans over 8 years working in a high-level ICT environment in the international working environment and culture but also providing ICT specialist support for the health sector.
ITIL SERVICE MANAGEMENT FOUNDATION
CCNA
SCCM
SERVICE NOW
MICROSTRATEGY
LAN TROUBLESHOOTING
ACTIVE DIRECTORY
MICROSOFT
NETWORK TROUBLESHOOTING
WAN TROUBLESHOOTING
LINUX
WINDOWSMACOS
PROJECT MANAGEMENT
First National Bank (Sub of FirstRand Group, SA) IT Service desk Engineer | 2016 - Present
- Monitor and update the Service Desk ticketing system (ServiceNow) with efficiency to swiftly address and align to SLAs and agreed ITIL Standards
-Manage Incident, Problem, Changes and Requests processes to provide efficient IT Service
- Offer dedicated support, guidance and advise to both internal and external stakeholders assisting end users across the 11 branches of the bank.
-Document technical knowledge comprehensively facilitating knowledge transfer among colleagues with the 5 man team to enhance troubleshooting efficiency.
-Provide exemplary technical support to approximately over 400 windows users and 130 MacOS users, ensuring seamless operation of their systems
Stanbic Bank Ghana (Sub of Standard Bank, SA) IT Infrastructure Tech | 2012 - 2015
Ministry of Education (Republic of Ghana) IT Support | 2010-2012
Apart from spending time at work and making sure customers are happy and satisfied, I engage in Technology related Research, Listening to Music, Watching movies, Cardio in the Gym, Watching football
