Seasoned, dynamic IT engineer with enjoyable hands-on 10+ years of multicultural
experience (hospitality & customer service, catering operation & facility
management and IT projects and business solutions) within Egypt, UAE and KSA.
Addressed critical cases facing the client with a robust background working with
senior people and managed assigned projects lifecycle collaborating cross-functionally
to achieve business goals. By gaining a sound knowledge of functions
ranging from strategic planning, managing resources, cost, time and vendors,
presentation, and communication, I was able to empower the IT/Project team to
successfully complete around 10 SW/HW projects over the past 3 years. I am
looking to harness the key learnings from this experience to deliver tangible value
within your company. I'm willing to relocate to Kazakhstan.
SOFT SKILLS
• Growth mindset
• Integration
• Innovation
• leadership
• Storytelling
• Culture awareness
• Emotional intelligence
• Business development
HARD SKILLS
• MS Office 365 Admin
• MS OS Win 10, 2012 R2
• MS Project
• Micros POS
• Opera PMS
• MS Dynamics CRM
• Supply chain
• Access control
• HRMS, Biometrics
• Digital Marketing
IT PROJECT MANAGER
Prestige Saudi co. (DLI IT Group), KSA | 01/2020-present
IT MANAGER
Alnakhla Residential Resort, KSA | 06/2018-08/2019
IT Manager
Catering International and Services, KSA | 04/2016-04/2018
CAREER HISTORY
April 2013 – October 2015
Position: IT Supervisor
Employer: Crowne Plaza Dubai – IHG
Responsibilities include but are not limited to:
* Review business cases for all investments throughout company projects to ensure that they are cost effective and that their return on investment and enhancements are beneficial.
* Implement policies and procedures regarding how problems are identified, received, documented, distributed, and resolved.
* Understand of operational needs as it relates to IT and work effectively with operational management in the coordination of IT projects and identifying operational technology needs.
* Evaluate new information systems products or services and suggest changes to existing products or services to better aide the business needs.
* Ensure property is in compliance with appropriate Policy and Information Security Manual, Implement solutions as directed to resolve discrepancies.
* Assist in disaster recovery and business continuity as it relates to technology.
* Helps business operations utilize information systems to improve efficiency.
* Conduct periodic inventories of applications and hardware, provide accurate reports.
* Perform routine desktop, server backup and routine preventative maintenance.
September 2012 –March 2013
Position: IT Supervisor
Employer: Taba Heights Marriott Resort – Egypt
Responsibilities include but are not limited to:
* Manage technology assets life-cycle. Ensure that technology assets are secure and well-maintained in accordance with policies and standards.
* Recommend appropriate maintenance strategies to ensure uninterrupted systems usage and proper backup and recovery procedures are adhered to.
* Keep current with technology updates to ensure technology opportunities are taken advantage of, whether the opportunities relate to speed, improved processing, cost efficiencies, etc.
* Monitor system performance, identify and rectify complex system malfunctions.
* Maintain proper documentation for all the systems related activities, architecture, structures, procedures and changes.
October 2009 – July 2012
Position: IT Supervisor
Employer: Dusit Thani Lakeview (Opening) – Egypt
Responsibilities include but are not limited to:
* Administer computers, wireless access points, printers, routers, switches, firewalls, phones, UPS smartphones, attendance machine, software deployment and licenses, security patches.
* Manage end user accounts, permissions, access rights, and storage allocations.
* Providing support, including procedural documentation and relevant reports.
* Maintain a sufficient inventory of all office and computer supplies.
* Inquiry, collect IT quotes, follow up with Procurement for LPOs.
* Monitor and maintain computer systems and networks.
April 2009 – October 2009
Position: IT Coordinator
Employer: Hyatt Regency Taba Heights – Egypt
Responsibilities include but are not limited to:
* Install, configure, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripherals devices, cabling, and networking hardware and software products.
* Maintain all network hardware and equipment, including routers, switches, hubs and UPS’s.
* Perform daily system monitor and verify the integrity and availability of all resources.
* Configure MS Active Directory and Group Policy management to apply the rules.
* Evaluate newly acquired software and hardware to ensure proper functioning
Qualifications & Experience
* B.Sc. of Engineering, Computers & Information System Technology, May 2007
* 6+ Years of IT Customer Solutions experience with recognized experience in a Supervisory positions in a high technology hospitality corporation.
Certification & Training
* CCNA 200-120 – December 2015 (Certified)
* MCSE, Exchange – NLP Tech Institute Dubai – 2016
* Time Management, Goal Setting, Leading Others, (IHG Merlin) – 2015
* Craft Training Certificate (IHG Merlin) – 2014
