EDUCATION
Masters of Science in Computer System Engineering (Merit) Nov 2006
University Of East London – London, United Kingdom.
Diploma In Computer Networks Dec 2004
London City Institute – London, United Kingdom.
B.Sc. in Computer Sciences Mar 2003
Allama Iqbal Open University – Islamabad, Pakistan.
Diploma In Information Technology
Technical Board Peshawar – Peshawar,Paksitan Jun 2002
EXPERIENCE HIGHLIGHTS
Technical and IT Operations Manager Dec 2012 – Present
Big Foot Solutions Ltd. United Kingdom
Develop and implement policies and procedures for electronic data processing and computer systems operations and development.
Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.
Managing ten Engineers inside London and South East area,for the assignment of workload for new install equipment approval and performance.
Taking calls from GP surgeries regarding Installed software from DictaNet troubleshoot them by accessing remotely or onsite support.
Control the computer systems budgets and expenditures.
Ensure technology is accessible and equipped with current hardware and software
Troubleshoot hardware, software and network operating system
Provide orientation to new users and train all relevant staffs about potential users of exiting technology as well as new technology.
Dealing with the internal customers maintains the peripherals Inventory for audit purpose.
Data Centre Operations Supervisor Jun 2009 – Feb 2011
JP Morgan Chase EMEA Data Centre London, UK
Working as a Data Centre Operations Supervisor within the JPMorgan Chase & Co. Data Centre Operations Centre (DCO) in EMEA Head Office London.
Direct and supervise the data centre operations, providing efficient and effective information systems, services and support to Engineers.
Ensure the cost-effective use of data centre resources, timely response for data centre issues and maximum effectiveness in routine, daily operations.
Attend daily conference call requested by UK Data Centre Manager to discuss status of individual regional Data Centres. In order to progress pending work to be carried out within the Data Centre and any incidents in the last 24hours, I progress it during the conference call towards resolution. Conference call enables me to look out for any emergency work to be carried out on the premises.
Escalation of any over-running planned/unplanned work to higher management for the approval of further task to be carried out.
Ensure data centre service levels and key business plan initiatives are met.
Using SAS (Security Added System) tool to facilitate leading telecom vendors in order to carry out necessary maintenance and installation work in the Data Centre.
Using Peregrine (Service Centre) tool for security verification of SAS number against SAS Tool.
Using Enterprise Management System (ECMS) Tool.
Prepare weekly and monthly report on fault occurrence, in Data Centre reports for senior management.
Technical Support Manager Aug 2008 – May 2009
Medical & Legal Business Services Wakefield, UK
Working as a Technical Support Manager within Medical & Legal Business Services Technical department.
Participates in all programs relating to performance evaluations and career development planning.
Anticipate clients’ needs and proposes alternative technical solutions.
Keeps project manager well informed of status development effort and serves as liaison between development staff, project manager and client across multiple projects.
Development and maintenance of publications and distribution services, through technologies such as websites and portals, publishing platforms, media production and copying, and training for administrators and customers.
Regular presentations to the senior managers and clients.
Preparation of weekly progress reports and data analysis and its presentation to senior managers.
Resolving dealers and end-users queries and concerns about specific Systems product.
Assesses training needs and selects training tools for team members.
Technical Auditing.
Manage and prioritise a demanding workload.
Performance testing of the software on the system using testing tool.
Installing and configuration of DictaNet speech and Dictation software in different GP’s, NHS and health care environment.
Providing onsite technical support, Telephonic support regarding the software and hardware.
Data entry in a web based database regarding the software.
Remotely access the user systems and trouble shoots the problems.
Ensured the install equipment comply with industry standards including EMC.
Frame Engineer Sep 2007 – Jul 2008
BT Open Reach PLC London, UK
Responsible for managing and updating frames routing record using BT software’s NCI UKCONNECT, CSS and Taskforce.
Generating reports from that data into a meaning full format for Administration.
Performed continuity and system testing and progressed jobs through the Work Manager Delivery tool.
Installed, commissioned and tested LLU (Local Loop Unbundling) circuits.
Verification of connection effectiveness using Presto testing tool to ensure a reliable broadband connection speed and quality for Voice/Data, IP, ATM and POP.
Documentation of Bulk Migrated circuits and reporting any rectified problem to Line Manager for updating the BT CSS records.
Supervised junior staff, fault finding and resolving problems on installed equipment and reporting any unsolved issues to line manager for the attention of OLO.
Advised team strategies and provided updates about team’s performance to line manager during conference call.
Updated Ms Excel Gant char in accordance with Target achieved, time sheets using Ms Excel, extensive use of Micros and teams whereabouts.
TRAINING
SAP BI/BW LSA Institute London Jan 2012
Security Access System (SAS) Tool JP Morgan Chase EMEA London Jan 2011
Enterprise Management System (ECMS) Tool JP Morgan Chase EMEA London Oct 2011
Peregrine (Service Centre) Tool JP Morgan Chase EMEA London Jan 2011
Privacy Awareness JP Morgan Chase London May 2010
Privacy, Information Technology Risk JP Morgan EMEA London Dec 2009
Resiliency Risk Management JP Morgan EMEA London Dec 2009
Managing Fraud and Corruption Risk JP Morgan EMEA London Dec 2009
Safe Hands Training JP Morgan EMEA London Jun 2009
DictaNet Workflow Software DictaNet Software AG Germany Jan 2009
DictaNet Installation and Support DictaNet Software AG Germany Jan 2009
Help Desk Support Training Medical & Legal Business Services Jan 2009
Certificate in BT Accredited Frame Engineer (H1) BT Open Reach Plc London Sep 2007
Languages:
English, Urdu, Arabic (Basic)
