SUMMARY
Telecommunications Engineer with customer facing and management experience gained within an international environment. Expertise in device mobile certification and customization across major mobile network operators with a record of achieving technical product approval and ensuring timely launch readiness (TTMs) of devices.
Strengths include a strong customer focus and a keen ability to foster productive cross-functional and customer relationships. Strong negotiating, communication, and interpersonal skills.
Available to be relocated abroad.
CAREER HISTORY
NOKIA_ITALY S.p.A, Roma
Technical Account Manager (TAM) Mar 2009-Jan 2013
In charge of technical approval of Nokia devices from selected Italian mobile operator customers and Portuguese ones as well as remote technical support at device certification from Greek market, in sales area:
- Customization and operator requirement’s negotiation, product presentation
- Continual customer interface, liaison with sales, logistic and marketing teams, planning customer device acceptance activities
- Negotiation delivery date extensions for products increasing customer satisfaction and reliability
- Software release and quality management to deliver service market readiness verification of Nokia services
- Management of technical issues including reproducing and logging, use of management tools and systems, escalation and negotiation with the customer to ensure timely product launch of Nokia products and to increase sales revenue
Major Achievements:
- Reviewed support levels for selected operator customers within Italy and Portugal. Proposed improvement plan to customer. Created and agreed an new acceptance process. Reduced time to market and decreased costs for test activities
- Enabled automation transfer for issue handling, linking Nokia’s Error Management System and Operators ones.
- Enabled operator with logging tool of Nokia devices increasing process efficiency
- Customized Nokia devices and increased operator brand visibility
- Identified, analysed and resolved launch blocking technical issues within commercial project time constraints to achieve coordinated customer device launches
- Ensured timely and efficient market access for more than 40 Nokia devices (GSM,UMTS,LTE,DVB-H products) including the first Nokia LTE windows phone with maximization of revenue
NOKIA_FINLAND , Tampere
Customer Technical Acceptance Manager (CTA ) Sept 2008 – 2009
Main collector between device R&D programs and Technical Account Managers from EMEA, AMER, APAC regions and responsible to synchronize operator certification activities with product SW release plan.
- Planned HW availability for operator acceptance activities across all the regions
- Represented customers and sales channels in R&D product management team.
- Product acceptance planning and scheduling by heading global meeting
- Escalation of Customers Sales Stopper issue into device program (R&D) teams
- Communications across the regions of SW and HW milestones
NOKIA_ITALY S.p.A, Roma
Technical Support Engineer (TSE ) Mar 2005-2008
- Supported Technical Account Manager in planning operator device acceptance activities for TIM, Wind, Vodafone, H3G accounts
- Planned and executed local field test activities with Nokia R&D products;
- Defect Management and test cases execution: error reporting, fix validation, logging and defect escalation.
Hewlett-Packard, Roma
Internships Nov 2005
- Monitoring and management of Telecom Network by HP open view platform
EDUCATION and COURSES
2005 – Master’s degree in Telecommunication Engineering, “La Sapienza” university, Rome
Thesis: “Robust statistic for the wide band localization by array sensors “
2006 – “HSDPA & HSUPA” Nokia internal course
2006 – “UMTS air interfaces” Nokia internal course
2007 – “Nokia Mobile Broadcast Solution, DVB-H ” Nokia internal course
2010 – “Technology Evolution, LTE ” Nokia internal course
2013 – Prince2 Foundation, ISTQB foundation in progress
TECHNICAL COMPETENCES
FastTrace, Phoenix, QXDM, Ethereal, WireShark, Accept 360, Bugzilla, Quality Center, MS SDK, SQL basic, C Language, IP/TCP, Carbide UI Theme Edition
