Professional Experience:
[Jan 16-02-08 ~ to Date] THE BANK OF PUNJAB
LEADING COMMERCIAL BANK IN PAKISTAN INCORPORATED IN 1989.
315 BRANCHES AND 13 REGIONAL OFFICES ALL OVER THE COUNTRY (ENGAGED IN ALL TYPE OF BANKING SERVICES IN PAKISTAN).
http://www.bop.com.pk
JUNIOR OFFICER (J.O.C)
CATEGORY OF JOB: I-T/ATM/OPERATIONS.
GENERATING PINS AND PROVIDING SUPPORT TO ALL BOP BRANCHES & CUSTOMERS
REPORTING TO MANAGER INFORMATION SECURITY AND CHEIF MANAGER AT I-T DIVISION
ACHIEVEMENTS:
• Coordinate with all BOP branches for ATM PIN CODES.
• Coordinating with M-Net/1-Link switch as well as ATM branches.
RESPONSIBILITIES:
• ATM PIN Generation & Maintaining Report of Creation.
• Managing Stock Balancing after every Generation.
• Reporting Daily/Monthly and Coordination with the higher authorities regarding matters.
• Performed daily system checks and fixed troubleshooting in all listed areas when problems occurred.
• Configure Email system
• Coordination with System Administrator, Network Operations Analysts, Network Administrator of all Branches.
• Guide and convey the IT policy to the end users time by time.
• Complaint Handling regarding ATM PIN Code(s).
• Provide Customer Support regarding Captured Cards & PIN Codes.
• Give the Operational support to All Branches regarding ATM PINS.
• Managing Accounts and preparing the financial statement of ATM pin Generation Department.
• Maintained Billing and Accounts record of relevant Couriers and ensure accurate and timely processing of billing transactions.
• Supervision of Data entry and maintenance of filing record.
• Supervision of Dispatch ATM PIN Mailer/Captured Cards to all concerned and is maintaining records of acknowledgements thereof.
Training/Internships:
• “Complaints Handling and Telephone Etiquettes” for ATM Call Center (In-house Training Session).
• “First Aid” For handle Emergencies (In-house Training Session).
• “Fire Drill” For handle Emergencies (In-house Training Session).
Computer Skills:
• Microsoft Office 2003, 2007, 2010 Outlook, Word, Excel, PowerPoint.
• Diploma in Graphics Designing (Adobe Photoshop Cs2,5,6, Corel DrawX5 & 6, In Page)
• Windows XP/7/8 Installation and Network settings.
• Hardware, Internet Troubleshooting, LAN/WAN, Browsing, Connectivity, ftp.
• Server networking and Internet Searching.
• Having ability to operate any kind of software.
Strengths:
• Highly motivating, creative, and innovative mind.
• Flexibility in adapting to a wide variety of work place requirements.
• Self-Motivated/Hard working.
• Quick learner of new Technologies
Good Problem Solver.
Academic Qualifications:
Matriculation
(2st Division / 2007)
[ Board of Intermediate & Secondary Education, Lahore]
I. Com
(2nd Division / 2011) [ Board of Intermediate & Secondary Education, Lahore]
Professional Qualification:
B.COM
(2nd Division / 2012)
[ University of the Punjab ]
Language: • ENGLISH
• URDU
