I have worked for 4 years into WFM field and aware of contract management. I have worked on SLA, Abandon rate, FTE based models.
I am aware of KPI contracting and posses 7.5 years' experience with MS-Office applications.
MSc Management from University of Bath, Bath, U.K
Bachelor of Information Technology (B.I.T) from I.G.N.O.U, New Delhi, India
HND-Computing from Edexcel International, U.K
Lead Scheduler with Sutherland Global at Hyderabad, Telangana State, India 28th Feb,2023 to 2nd Dec,2023 (9 Months)
-Worked on IEX for Air BNB Client and scheduled 250 Agents and then for Hilton Client used Aspect software to upload Schedules sent by Operations Team.
Work force Scheduler with Sitel India Pvt Ltd based out at Mumbai, India from 16th Feb,2017 to 5th Dec,2018 (1 Yr 9.5 Months)
I have done WFM Planning & Scheduling using Excel & IEX for clients Lexmark-South America Support, LG Electronics-Scheduling Support.
Services Support Representative-2 with Unisys Global Pvt Ltd at Bengaluru , Karnataka State, India from 27th Sept, 2010 to 28th Feb,2014 (3 Years 5 Months)
I have provided Unisys Internal Employees support World-wide on Phone, Chat & Email on all software issues related to Windows & MS-Office products including VPN & Internet connectivity issues. I have worked using ITSM tool and even served Active Sync registrations for Apple devices also.
learn new things in life such as a language. Travel to places, read books and have good sleep.
Learn to best possible extent in life.
Skills Provision Limited | E: enquiries@skills-provision.com | Registration Details | Employer Enquiry
Copywriters | Privacy Policy | Data Protection Policy | Website Terms & Conditions | Business Terms & Conditions | Equality Policy | Modern Slavery Policy | Library | Sitemap
