I'm married with a wonderful woman and have two pretty daughters.
I'm Brazilian but recently my wife and me had an opportunity to spend 01 year in UK. We lived in London region. It was a great experience to practice and improve my English.
I worked as van driver for third party in DHL and APC Parcels, but my main experience is in IT area. I have more than 10 years as a IT support analyst in some business here in Brazil.
I am confident that my my skills and experience align perfectly with the needs of this position.
* More than 10 years of IT support expirience
* Expirience on monitoring tool for infrastructure, application and facilities environment
* Incident and requests management via ITSM toll - ServiceNow
* Knowledge of ITIL process
* Knowledge of Windows Servers
* Knowledge of backup and restore process
* Follow SOP to take corrective actions as per defined process
* Contribute to new or modifying existing runboook/SOPs
* Provide support during patching/migration activities
* Excellent communication skills, both verbal and written
* Flexible to work in 24x7 environment if necessary
* Provide end users support via phone, instant messages and email
* Ability to communicate and coordinate with vendors and other teams
* Incident management
* Available to travels
When I am stay home, I like to spend my time with my family (wife and 02 daughters).
I usually play soccer on weekends.
I like to go to the shopping centers, cinema, parks, farms, travels to know new places and people.
