Passionate about Incident Management, and have intense interest of managing Major Incidents, Escalated cases and Problem Management. It gives an opportunity to dig and find out the real cause which triggered the issue and mitigate it from root level. Once fixed, it gives an immense satisfaction by seeing smile on customer's face and adding 1 more feather of success story on company's hat.
ITIL v3, v4
Certificate- Root Cause Analysis
Effective Problem-Solving and decision making (Coursera)
Bachelor of Arts
I'm working with SITA (current employer) for last 10+ years.
Prior to SITA, have worked with Orange Business Services as Service Desk Specialist from Sept.2008-June 2011.
Watching cartoon/ kids movies
Like to explore the past or history of various world renowned watch makers
Love to teach my kids with some practical or drawn illustration
