Experienced Technical Lead with a solid background in Incident Management and team leadership, adept at handling major issues and ensuring smooth operations in Fortune 500 environment, skilled in utilizing top monitoring tools such as Dynatrace, AppDynamics, and Spluck, coupled with expertise in IT service management (ITSM) and ticketing systems like cherwell and servicenow. proven track record in managing teams, scheduling calls, and overseeing problem management process. seeking an opportunity as a major incident manager in the UK to leverage my diverse skill set, enhance organisational efficiency and contribute to the success of dynamic projects. with certifications in AWS, Azure DevOps, and ITIL, alongside hands on experience and a passion for continuous improvement. I am eager to bring my expertise to a new challenge in the UK market.
Bachelor of Technology in Mechanical Engineering (2015 - 2019)
Skills: Incident management, ITSM, Windows server, Azure DevOps, ITIL, SQL, linux, cloud computing, networking.
Tools and software: Dynatrace, service now, Appdynamics, splunk, zenoss, sitescope, cherwell.
Certification: Completed courses such as AWS certified DevOps Engineer - professional 2023 (Udemy)
AzureDevOps Fundamentals course (Udemy)
Introduction to service management with ITIL4 (Udemy)
6 months of internship training in windows server administration, ITIL, SQL, Linux, Office 365, Networking, Cloud Computing and other soft skill training in chenn ai India (September 2019 - February 2020)
1. Technology Enthusiast: Demonstrates a passion for exploring new technologies, staying updated wih the latest trends, and experimenting with personal projects.
2. Problem solving Games: enjoy puzzles, strategy games, and brain teasures that stimulates crtical thinking and problem-solving skills, reflecting the ability to approach challenges creativity.
3. Outdoor Activities: My all time sport is cricket, balances the tech-heavy work environment with outdoor pursuits like hiking, cycling, or gardening, fostering a healthy lifestyle and promoting mental well-being.
4. Continuous Learning:I Engages in online courses, seminars or workshops related to emerging technologies, project management methodologies or leadership skills, demonstrating a commitment to professional development.
5. Volunteering: I like Participating in community initiatives or nonprofits organisations, offering technical expertise to support local couses or mentorship programs, showcasing leadership.
6. Photography: I like to Captures moments and landscapes through photography, attention to details and creativity while providing a creativity outlet of the workplace.
7. Cooking/ Baking: I finds Joy in experiencing with recipes and cuisines, showcasing patience, precisions, and creativity traits that translate well into problem solving and attetion to detail in the professional realm.
8. Travelling: I love exploring new cultures, cuisines and landscapes, cultural awarness, and a global perspective all valuable traits in a diverse and interconnected professional environment. l
